The Standard Water Damage Process

7/1/2024 (Permalink)

Every water damage job is different as there are different grades of water, different amounts, different floors and contents affected, and different causes. With that being said, we maintain a standard procedure to ensure the safety of the client and this allows us to build out the best call to action for every job. 

Step 1: Emergency Contact

Cleanup and restoration begin with a phone call. We have a representative to answer your phone call 24/7/365 here at SERVPRO of Lockport/Lemont and Homer Glen. They will lead you through several questions to better understand your needs for the water event.

Step 2: Inspection and Damage Assessment

Our SERVPRO professional completes a detailed inspection of your property and determines the scope of the damage.

Step 3: Water Removal/Water Extraction

This step removes the majority of the water from your home or business.

Step 4: Drying and Dehumidification

Our team of professionals will manipulate temperature and relative humidity to remove the remaining moisture. Daily monitoring will occur until the materials reach an acceptable drying goal.

Step 5: Cleaning and Sanitizing

Walls, floors, and other surfaces of the property will likely need professional cleaning treatments once the area is dry. Restoring contents, odor removal, and deodorization, and sanitizing treatments occur during this step.

Step 6: Restoration

This is the final step in the process of restoring your property to its pre-water damage condition.