Recent Water Damage Posts

Is It Safe To Stay in My Home After a Water Damage?

1/5/2023 (Permalink)

When customers call us after their home has been damaged by unwanted water, one question we often hear is how safe is it to remain in the home? There are several factors to keep in mind in the immediate aftermath of a water damage situation. What is the source of the water? Water that has come from a broken sewer line or an unknown source should be considered contaminated and is not safe to touch or handle without taking proper safety precautions. Standing water in and around your home, no matter the source, can be dangerous and pose the risk of electrocution as electrical outlets and appliances may still be live.  If your home has experienced unwanted water, call the restoration professionals at SERVPRO of Lockport, Lemont, and Homer Glen. Our technicians will be on site quickly to help create a plan of action to get you and your family back in your home and make your property "Like it never even happened."

Why is there water in my basement?

12/4/2022 (Permalink)

You walk down to the basement and turn on the lights — and you see water coming in. This is a challenge that is most likely to occur during springtime, so don’t be surprised if you have this experience in March, April or May when the weather is rainiest. This can happen in an unfinished basement, but cleanup and the related challenges are even more intensive when you have a wet basement that’s also finished with wet carpet, wood or tile.

When you do have water coming in a basement, it is important first to identify the reason for a wet basement floor — which will help you prevent it from happening again. It is equally as important to know how to clean up water in a basement so there’s no lasting damage.


When you have water coming in a basement, there is a long list of places to check for the leak. Here is what you should look for first:

  • Window Well: It is always nice to have windows in your basement, so you can enjoy a little bit of natural light. Groundwater and rainwater can accumulate, though, and make it more difficult for the integrity of your window wells to hold up. Examine your window wells for signs of leaks, and also check your gutters and downspouts. Overflowing gutters and downspouts can often lead to leaky window wells as water collects around the foundation of your house.
  • Honeycomb: If poorly mixed concrete was used to create your basement walls, honeycomb-like air pockets could form and allow water to leak in. You should be able to see these honeycomb formations, and they are relatively easy to treat as part of your basement waterproofing process.
  • Water Pipe Conduits: Water pipes need holes to get into your basement. These holes are typically sealed with a water plug, but those plugs only go so deep — about two inches on average. There may be a gap between the plug and the opening that allows for water to gather and leak into your basement.
  • Floor Drains: Water backups related to your own drain system or even the municipal water supply may lead to flooding up through your floor drain. Your basement’s waterproofing system should include a filter that draws this type of water away from your home. If you have one, and you are still experiencing water backups in your basement, it may be time to have the system serviced and checked for problems.
  • Wall Leaks: This is a challenge mostly in older homes. Water gathers in low spots after the soil settles over time. This lower settling level allows for water to begin leaking over the top of the wall of your basement. Water may also leak in through cracks in the middle of your walls, which is one of the more severe basement leaks. Middle-of-the-wall leaks appear because of massive pressure buildups in the ground and water pushing against the wall over time.
  • Sewer Pipes: Smaller sewer pipe leaks are the most difficult to deal with because they can go undetected for so long. You may first notice a sewer pipe leak of this variety by seeing stains on walls below the drain, ceiling staining or even signs of mold formation.
  • Floor Cracks: Basement floor cracks are often the result of a home settling over time. As your home settles, water begins to collect in spaces underground, applying pressure to your basement floor. Water can then leak into your basement through these cracks, or it can even enter as humidity that creates mold and mildew.
  • Sump Pumps: Sump pumps can fail for a number of reasons, including but not limited to poor installation, maintenance needs, clogged or frozen discharge lines, power failure, etc. A backup sump pump can help prevent leaking in most cases.


A professional can arrive at your home, assess the damage and make recommendations about the best course of action. A professional also has the experience and tools needed to navigate the situation safely and ensure you get the quickest, most effective solutions for your unique situation. Not only will SERVPRO of Lockport, Lemont, and Homer Glen know how to dry a wet basement, but they can also provide solutions that help prevent future issues and long-term damage.

3 Tips for Driving on Flooded Roads

11/16/2022 (Permalink)

Encountering a flooded street in an unfamiliar area can be a harrowing experience. When attempting to cross a road with either standing or moving water, remember that a foot of water can float most vehicles, while two feet can carry away even a heavy truck. Also, a flooded road can hide dangerous obstacles such as potholes, debris, fallen power lines, and washed away sections of road.
Here are three travel tips that can help you safely cope with floods in Lockport, Lemont, or Homer Glen.

1. Be Prepared for Flooded Street Conditions

Know what the road conditions will be before embarking on your trip. Follow weather alerts and research area roads on Google Maps or other similar apps. Make sure the data is up to date.
If you encounter unexpected flooding, then stop and take a moment to evaluate the situation. Most disaster preparedness experts recommend that drivers never enter water that cannot be crossed on foot or water that reaches the midway point of a vehicle’s tires. Professionals also advise drivers to stay clear of moving water.

2. Drive Slowly in Low Gear

If you can’t avoid driving on a flooded street, then drive smart and stay alert. When entering water, keep your speed at one or two miles per hour, and never cross the water at more than four miles per hour.

Driving in low gear (first or second), keeping your foot on the gas and using the brake to regulate speed can protect your vehicle and provide more control.

Once you exit the water, dry your brakes by slowly and lightly tapping the brake pedal.

3. Drive the Road's Center in Single File

Keep in the center of the road, that being the highest point where the water tends to be shallower. Driving on flooded roads requires patience and concentration. Fall in behind others and drive in single file. Do not pass other vehicles.

Floods can create hazardous road conditions without warning. Following these tips will help you stay safe and arrive at your destination

Cupping... Warping… This is a serious Nightmare

9/19/2022 (Permalink)

When our Project Managers go to a job site and the scope of the property, they are looking for multiple factors to present themselves. One of the most common indicators of this damage is cupping or warping.

Cupping is when the floor boards create a concave shape with higher sides than the center. Cupping is associated with a change in moisture content levels. Warping is more severe than cupping because it involves the floor buckling/popping off of the subfloor. Water vapors can cause this to happen.

If this doesn’t get taken care of by professionals, it can cause microbial growth from the layer of paper that goes in during the installation process to prevent squeaking. If you let this continue without restoration, it can permanently damage your flooring. 

Tips for Preventing Water Damage in your Home

8/17/2022 (Permalink)

Water damage is one of the most common structural damage problems home and business owners have to deal with. Unlike other types of damage, which tend to be sudden and easy to notice, water damage usually happens slowly over time and is not noticeable until it's too late. However, some types of water damage, such as those from hurricanes and thunderstorms, can occur very quickly with disastrous results.

If you want to make sure that you never have to call for a water damage restoration company near you, it's best to prepare your property for water damage before disaster strikes.

The easiest way to avoid having to call an excellent water damage restoration company such as ours is to try to avoid water damage altogether. Although this can be a tall order, especially within storm season, that gives you all the more reason to be prepared.

4 Essential Water Damage Prevention Practices:

Fix and renovate your plumbing.

Most people associate water damage with thunderstorms and hurricanes, when in reality, the real problem is bad plumbing. Whether it's a new but poorly constructed building or an older building that has had no plumbing renovation in decades - a water pipe burst in a house can wreak havoc either way. Updating your plumbing can be as simple as starting with the hoses and faucets and then you can move on to the seals and pipes.

Take care of your building's exterior structure.

Storms and other disastrous weather conditions are a primary task for water restoration companies. To avoid having to deal with the consequences of a weather disaster, it is crucial to renovate your building's exterior by:

  • Caulking and sealing windows
  • Installing impact windows
  • Replace missing or damage shingles on your roof
  • Clean downspouts and install gutter guards
  • Repair outside walls if they are not fully sealed

Prevent water seepage by resealing your basement.

Basement water damage restoration is extremely common for our business. It is an extremely common area or water seepage to occur. Routinely check for cracks in the building's foundation and floor slabs - make it an effort to reseal them. Be sure to install backwater valves to your sewage system to help avoid sewer backup.

Keep your eyes peeled for mold growth.

Mold is not only caused by water damage, but it also causes further water damage by eroding your building's foundation. Check for mold growth in your basement, crawlspace, and roof to make sure that your structure is in superior condition.

Understanding The Water Mitigation Process

7/15/2022 (Permalink)

When water damages your property, call SERVPRO of Lockport/Lemont/Homer Glen at 708-301-4200. A (IICRC) Institute of Inspection Cleaning & Restoration Certification Professional will be on-site to ensure your water damage is handled by completing the following steps:

  1. Inspection - A certified professional will inspect affected areas to determine the extent of the water damage and will review the inspection with you and answer any questions you may have before beginning the work. You will be asked to sign the appropriate paper work giving him permission to start the mitigation process.
  2. Emergency Services - The SERVPRO professional will take steps to help your home or business, as well as personal belongings and other content, from further damage by extracting the excess water and preparing the area for drying. They will explain the emergency services to you step by step.
  3. Monitoring - To make sure your home or business and belongings are dried to appropriate industry standards, the SERVPRO Professional will monitor the drying process. The updates as to how the drying process is going, will be communicated to you until drying is complete. 
  4. Restoration Services - SERVPRO of Lockport/Lemon/Homer Glen offers structural repairs and rebuild services. A final inspection will be done to make sure your home or business is returned to preloss condition. We will make it "Like it never even happened."

When Water Damage Strikes

7/5/2022 (Permalink)

The first 24 hours following a water loss are the most important. Below are emergency water damage tips to follow:

  • Shut off the water source if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Don't enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Don't use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.
  • Don't turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

For more information on recovering from water damage, call SERVPRO of Lockport/Lemont/Homer Glen, 708-301-4200 and make it "Like it never even happened."

Does Carpet Need Replacing After a Flood?

6/20/2022 (Permalink)

Experiencing flooding in your home in Lockport/Lemont/Homer Glen, IL such as from a pipe break or severe weather, can be devastating and exhausting when having to clean up the mess and deal with damages to your belongings and the structure of the house itself. Especially if the flooding happened over a large area of your home, the longer it takes for the area to dry out, the more time mold can set in, which can cause further damage. It’s important to act quickly in these cases (mold can begin growing within 48 hours) while ensuring the damage is thoroughly taken care of.

Clean or Dirty Flood

If you’re trying to determine whether you can save your carpeting, it’s important to know where the water came from and how dirty it was. If the water was from a pipe break or rain, and you can dry out the material within 24-48 hours, it is likely that you can go without replacing it. A flood restoration company has the equipment to ensure carpeting is fully dried out in a timely manner. Carpet pads usually do need to be replaced, however, as they are like a sponge and may be too difficult to dry.
If the flood was caused by a backed-up sewage drain or contaminated river water, you may want to think about replacing the carpet. If there is sentimental value or it’s an expensive rug, a restoration company can take the extra steps to safely decontaminate it, but it’s not recommended that you do this yourself. An improper cleaning job can easily result in mold, disease, and further structural damage if left long enough.

Protect Your Home

Replacing carpeting can be a pain, especially if it’s not necessary, such as in the case of a pipe break. Working with a restoration company can ensure your home is fully dried out before mold has a chance to set in or more damage is done.

Is Black Water Really Black?

6/3/2022 (Permalink)

Is It True That Black Water Is Truly Black?

Flooding at your home in Lockport/Lemont/Homer Glen, is never a welcome sight. However, some classifications of water damage are more serious than others. The three categories are commonly known as clean, gray and black. How do you know the difference? Can you tell by looking? Is black water really black?

What Does Category 3 Water Mean?

The labels of water refer to the level of contamination present due to the source of the flooding, and not the actual color:

  • Clean, fresh water from pipes is considered Category 1 and not contaminated.
  • Gray water from dishwashers or washing machines (Category 2) is contaminated with dirt and detergent, but not bacteria.
  • Category 3, or black water, comes from highly contaminated sources such as sewage, toilet backflow with feces, river water, seawater or storm water from the ground. Contaminants in the water include microorganisms, bacteria and viruses that can cause serious illness if touched or ingested.

What Are the Benefits of Hiring a Professional?

A water restoration specialist has the training, equipment and specific techniques for dealing with this hazardous water category:

  • Protective gear is used to protect the technicians from touching or breathing in airborne viruses from the tainted water.
  • The unsafe area of your home is professionally contained during sewage cleanup to prevent both secondary damage and the spread of bacteria to other rooms.
  • Porous materials exposed to the soiled water are disposed of and other areas are expertly cleaned and sanitized. Specialized filters clean the air.

Water damage at your home in Lockport/Lemont/Homer Glen, IL, can occur from a variety of causes. The difference in the three categories of water is the level of contamination involved. Although black water may not necessarily be black in color, it is identifiable by the source typically from sewage or storm water seeping through the ground. In this case, contact a professional to mitigate the damage.

How To Fix a Leaky Faucet

5/16/2022 (Permalink)

Bathroom Faucet A leaking faucet can lead to water damage or wastage. When you find it in your home, you should act quickly!

How To Repair A Faucet That Is Leaking

A leaking faucet can lead to water damage or wastage. Learn how to fix any type of faucet.

Prepare for Repairs

Start by identifying the faucet design. The most common types include:

  • Ball
  • Cartridge
  • Ceramic Disk
  • Compression

Shut off the water supply by turning handles on under-sink pipes clockwise. Insert a plug to prevent components from falling down the drain.

Ball Faucet Repair

Ball-type faucets contain many parts. Obtain a ball faucet replacement kit and follow these steps:

  • Unscrew and remove handle
  • Remove cap and collar
  • Remove faucet cam
  • Take out washer and ball
  • Remove inlet seals and springs
  • Replace O-rings, springs, valve seats, and cam washers

Replacement kits contain specialized tools and parts. Purchase a kit from a home repair store.

Cartridge Faucet Repair

Cartridge faucet handles move up and down to regulate flow and left and right to control temperature. Follow these steps to fix a leaking faucet:

  • Remove handle or decorative cap
  • Remove retaining clip
  • Pull cartridge straight up
  • Remove faucet spout
  • Replace rubber O-rings

Be sure to coat replacement O-rings with plumber's grease. Leaks typically result from worn-out cartridges or O-rings.

Ceramic Disk Faucet Repair

Ceramic disk faucets are durable designs. Follow these steps to repair this type of faucet:

  • Unscrew and remove handle
  • Remove eschutcheon cap
  • Unscrew and remove disk cylinder
  • Pry out neoprene seals and soak in vinegar
  • Reuse or replace seals

It may be possible to reuse clean seals. Replace damaged seals to stop a leak.

Compression Faucet Repair

Damaged stem assemblies may cause a compression faucet to drip. Follow these steps to disassemble this faucet:

  • Remove handles by prying off decorative caps and unscrewing
  • Remove nut
  • Pull out stem
  • Remove and replace seat washer

Inspect the stem assembly for damage. Unscrew the packing nut to check for damaged O-rings.

Water Prevention Tips

5/10/2022 (Permalink)

One of the worst problems that homeowners encounter is water damage.  The causes range from weather related issues to aged or faulty plumbing systems.  Severe storms causing backups or flooding, cold temperatures resulting in pipes freezing and bursting, washer or dishwasher problems, sump pump failures and clogged drains are all types of water damage that can occur.  Water damage can cause a lot of damage to homes and property which will cost a significant amount of money to repair.  The best thing to avoid spending a lot of money on repairs is to prevent water damage from happening.

There are three key ways of preventing water damage that every home owner should know and apply.

  • Watch for water leaks and address them promptly; inspect your roof occasionally and repair any damaged, loose and missing shingles. You should also check for stains on ceilings, toilets that shake and dark spots below pipes.
  • Ensure all drains are clear and working properly. Make sure that your gutters and downspouts are clear and make sure that your yard is sloped some distance away from the foundation.
  • Check appliances (washer, dishwasher, ice maker) frequently and inspect the supply and drain lines to be sure that they’re in good condition. Check to ensure that your water heaters and sump pump are in good condition.

Other steps you can take to prevent water damage include: 

  • Keeping track of your water bill.
  • Disconnecting hoses when not in use.
  • Installing water detection devices.
  • Closing your water main whenever you are going away for an extended period.
  • Taking care of your vegetation and trees.
  • Avoid landscaping too close to the utility pipes.

If you have done all the above but are still facing water damage problems, it is time to seek professional help.  SERVPRO of Aurora is prepared to assist you with any water damage issues.  

Basement Flooded? These Are The Top 5 Things To Do Before Help Arrives

4/13/2022 (Permalink)

If your Aurorahome floods, you can trust that SERVPRO of Aurorahas the experience and know-how when it comes to flooding. You could say water damage is the bread and butter of our business! Below, we have listed the top 5 things to do until help arrives and what NOT to do so you have both sides of information at your disposal.

What Should You Do Before The SERVPRO Professionals Arrive?

  • Keep children and pets away from standing waters because this is often contaminated.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • You can remove excess water by blotting and mopping.
  • Move all precious objects to a safe, dry place.
  • Keep all damaged material for proof of loss. This is useful for insurance purposes.

What Should You NOT Do Before The SERVPRO Professionals Arrive?

  • While there are several precautions you should take, there are also certain things you shouldn’t do; one example is leaving wet fabrics in place. If you have any furs or leather goods, hang them!
  • Do NOT use your household vacuum cleaner to remove water! Regular vacuum cleaners are not made to pick up liquids, and doing so can run the risk of electrocution and damage to your vacuum. If the flooding is minor, you may be able to use a wet-dry shop vacuum for water removal.
  • Do NOT use TV or other household appliances. Contact with water can cause metal pathways in your TV’s circuit board to corrode, making it unusable.
  • If the ceiling is wet, do NOT turn on ceiling fixtures. This also goes for sagging ceilings where you have to keep out of the room altogether.
  • Do NOT leave colored items like books or magazines on wet carpets or floors.

As always, the main question you have to ask yourself when your basement floods would be, “is it safe to stay in the house?” If you answered “no” to that question, know that SERVPRO of Auroraoffers move-outs and pack-outs to help make the remodeling process quicker while protecting items from further on-site damage. You also want to be mindful of wet materials as they can be heavier than they look. As always, we work with your insurance company for a stress-free claims process to help you manage the paperwork. If you need us, you can contact us at 630-862-3930.We’ll bring your home back to its preloss glory. This franchise is independently owned and operated.

Top Reasons Your Roof Is Leaking

3/7/2022 (Permalink)

Roofs are often susceptible to water damage that can lead to structure and mold issues if not addressed.  There are several ways water can infiltrate building materials surrounding a roof and the top 3 are:

  • Water pipes leaking or dripping
  • Condensation inside your home

  • Clogged gutters and downspouts

Most of the issues relating to a roof leak can be avoided by doing routine inspections of the attic/roof area on a regular basis.

If you do spot damage and are needing professional repairs call SERVPRO for help.

We Answer the Phone Ready to Help

Call Today

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Lockport/Lemont/Homer Glen has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

Your name and contact information
Your insurance information (if applicable)
The street address of the water-damaged home or business
When did the flooding or water damage occur?
What caused the water damage (if known)?
Is there electricity available (on-site)?


SERVPRO of Lockport/Lemont/Homer Glen specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

What To Do If Your House Floods

2/21/2022 (Permalink)

If your home has been flooded, the proper steps need to be taken to ensure the safety of your family along with the integrity of the structure. If the levels of flooding are not severe, here are the steps to follow so your house can get back to normal in no time. If the flooding is severe, make sure to bring in the professionals to handle the issue. 

Here are some steps to take if your house is flooded: 

  • Evacuate everyone from the premises as soon as possible once the flooding starts. Find a dry, safe spot away from the house while waiting for the flooding to stop. If flooding is caused by a natural disaster, call the authorities or listen to the local news to find a temporary shelter and relocate to that shelter when possible. Call 911 if anyone needs medical attention and make sure that everyone is accounted for and safe.
  • Attempt to find the source of the flooding if it is not from a natural disaster. Stop it at the source, try to turn it off any faucet or seal it up; turning off the main water valve may also solve the issue.
  • Turn off the electricity, but do not attempt to reach the fuse box if you have to walk through water to reach it! If you cannot reach the fuse box without stepping in water, call an electrician.
  • Document all the damage by taking photos and videos of all the affected areas. This information will be necessary for insurance purposes if you need to file a claim. 

Next comes the clean-up process:

  • Do not touch the water without the proper equipment, as it may be contaminated with sewage or other hazardous material. If you have to enter the establishment wear waders or waterproof boots.
  • All of the water must be removed, and then a wet vacuum or a pump can be used to dispose of any standing water.
  • Attempt to salvage any items that were not seriously damaged. Do not eat any food that has been contaminated by floodwater.
  • If the water damage is not too bad, dry the space out with fans and dehumidifiers. Anything that was touched by the water also needs to be disinfected.

Warm, wet spaces are an attractive breeding ground for mold colonies, so act as quickly as possible to prevent mold growth.

  • Your property needs to be as dry as possible to prevent mold spores from growing. Once a mold colony gets established it is not possible to remove completely. Keep the affected areas as dry as possible and treat them with a strong cleaner, such as a bleach solution. 
  • Open any windows and doors to let fresh, dry air in and circulate. 

If the damage to your home is critical and you doubt you are capable of fixing the issue by yourself, don’t hesitate to call us to assist you in getting your house back to normal. Here at SERVPRO of Lockport/Lemont/Homer Glen, we are experts when it comes to water damage repair and restoration, and we are mold prevention and remediation pros, too.

When Water Damage Strikes

1/24/2022 (Permalink)

SERVPRO of Lockport / Lemont / Homer Glen is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it is the cornerstone of our business.

What to Expect

When you call us, we will ask questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring. This includes how many trained SERVPRO professionals we may need.

Our SERVPRO Representative will ask questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Call the experts at SERVPRO of Lockport / Lemont / Homer Glen @ 708.301.4200

When water attacks, SERVPRO is here for you

12/15/2021 (Permalink)

SERVPRO has helped many people to clean out the mud and debris a flood can push into a home.

Our crew are experts at knowing what needs to be done first to restore your home back to livable.

Removal of the mud is most important to make a safe place to walk and work. Checking all baseboards in every room and sheet rock to see how much the water penetrated them and then to dry it all out.

If you have any kind of fire, water or mold damage, call SERVPRO of Aurora and let us come in and make things "Like it never even happened." We are faster to any disasters and are ready and waiting to put our expertise to work for you! 


Trust The Restoration Specialists With Your Belongings

11/11/2021 (Permalink)

When your home is impacted by a water damage, it is often the loss of your personal belongings that is the most devastating. Clothing, furniture, photo albums and other keepsakes are the items that often can't be replaced and are the most important to your family. The restoration professionals at SERVPRO of Aurora are trained in the most up-to-date cleaning methods to restore these precious items that make your house a home. 

Our technicians utilize several methods of cleaning your contents, including:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 

We always pre-test surfaces to determine the safest and most effective cleaning method for each item. Our "restore" versus "replace" mentality means our priority is to preserve your precious belongings and keep your costs low. 

Tips for Water Damage Prevention

9/24/2021 (Permalink)

When homeowners think of water damage, they usually imagine a large flooding event from a storm or water main break, but small things such as undetected leaks can cause a lot of problems, too. Damage from water in your home in Aurora, Illinois, is not inevitable, though. There are several things you can do to prevent it from happening.

4 Tips to Prevent Water Damage

1. Have a Consistent Maintenance Schedule

Most water damage is entirely preventable. All you need to do is update your maintenance checklist to ensure that it includes leak prevention tasks:

  • Clean gutters and downspouts
  • Minimize landscaping near pipes or sewer lines
  • Check pipes and supply lines for weak spots or leaks
  • Maintain appliances
  • Winterize pipes before the first big freeze of the year

2. Improve Water Loss Detection

Another way to prevent damage is to head potential problems off at the pass. To do this well, you have to know when they start. An unusually high water bill could be a sign of a leak that leads to water in your home. A working sump pump in your basement protects it even when you are not there.

3. Know Where Your Water Main is Located

A broken pipe is not always something you can prevent, but you can minimize the amount of water it releases by turning off your water main. The shutoff valve stops the flow of water into your pipes so that you can get the issue resolved.

4. Fix Leaks and Damage Quickly

Even if your home is damaged by an unpredictable accident, quick pipe cleanup can help you prevent secondary damage. It's important to call water restoration experts as soon as you know there is an issue so that they can stop the progress of the seepage and prevent mold growth.

To prevent water in your home from causing extensive problems, you have to be diligent. Proper maintenance and vigilant attention to changes help you safeguard the structural integrity of your house.

Reasons Your Toilet May Be Leaking

7/29/2021 (Permalink)

Our toilets are one of the most common causes of leaks in our homes. While it may not be leaking out onto the floor, it can still be leaking inside. This can cost you money.

If there is water around the base of your toilet, you need to address it right away. There could be a lot of damage happening beneath the surface, and it may have been going on for some time.

8 Reasons Your Toilet May Be Leaking

Water leaking around your toilet can soak into the floor and beyond.

1. Cracked Tank or Bowl

While tanks and the bowls are pretty durable, they can get cracks. These often start with a small, hairline crack, but can get bigger. Toilets may get shifted or jarred and can get cracked in the back where you won’t notice them. They may have simply been faulty, as well.

2. Worn Washers

There are two large bolts that keep the tank attached to the bowl, and two more that keep the toilet bolted to the floor. If the bolts or washers get stripped, rusted out, break, or wear out, they won’t be able to hold it all together.

3. Pipe Corrosion

There could be corrosion in your pipes because of age, impurities in the water, or heavy metals in your water. Rust will develop in the metallic portions of the toilet because of this corrosion.

Pipe corrosion can often cause a lot of damage because you often don’t know it is even there. It starts inside the pipes, so it could be there for a long time before you even see any signs of trouble.

4. Float

The float is the hollow ball that floats on the surface of the water in your toilet tank. It can become unhooked, cracked, or it isn’t lined up properly, the fill valve may run too much, causing a leak. The chain may come off, or if it gets a crack, it can take on water and not work properly.

5. Faulty Supply Line

If there is any kind of damage to supply lines, it can put a major strain on your toilet. Sometimes, if the joints in a supply line come undone and break down, water starts to drip out. The rubber lining in a supply line can also start to leak after several years.

6. Worn-Out Fill Valve

The fill valve on the toilet can also wear down over time. This is often due to mineral deposits, but they can also rust. If enough builds up to warp the fill valve, it can stop working properly, preventing your toilet from shutting off and causing leakage.

7. Stuck or Worn-out Flapper

The flapper is that plug in the bottom of your tank. It releases the water when you flush. If it gets stuck, either open or closed, you have a problem. This can also happen if your handle is stuck.

If the flapper is stuck open, the fill valve will not shut off, so it will just keep running. If the flapper wears out, no longer fits properly, or gets a tear, then it will not be able to regulate the water in the tank.

8. Broken Connections

Your toilet has many different connectors that prevent water leaks. If any of these connections lose their seal, water may end up on your bathroom floor. You can check your toilet’s connections to see if there are any problems before they turn into leaks.

Flooding May Come, But SERVPRO Is Here For You!

6/12/2021 (Permalink)

Flooding and water damage events in Indiana commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Aurora

SERVPRO of Aurora specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Damage Cleanup & Restoration

5/21/2021 (Permalink)

Water damage can happen when you least expect it and sometimes it can happen fast.  SERVPRO of Joliet wants you to know that when water damages a commercial property or a residence, you can count on us to respond quickly.  Business and residential property owners will benefit from our highly trained specialists that take care of your emergency cleanup and restoration needs.  Our ability to immediately respond to a water emergency helps to minimize the damage and the cleaning and restoration costs.  Here are some of the water damage services SERVPRO of Joliet provide:

  • 24-hour emergency response
  • Water damage cleanup and restoration
  • Mold remediation and mitigation services
  • Building restoration services
  • Carpet and upholstery cleaning
  • Odor removal
  • Disaster Recovery Team
  • Commercial cleaning
  • Storm damage
  • Biohazards

If you find yourself dealing with water damage from a broken water pipe, sewage backup, clogged drain, or another kind of water emergency, SERVPRO of Joliet wants to help.  We are available 24 hours a day and our highly trained technicians have the specialized equipment necessary to safely clean and restore properties damaged by water.  Call us today at 630-862-3930.

Taking Preventative Steps to Keep Your House Dry

5/3/2021 (Permalink)

Water damage can occur in homes in a variety of ways. Homeowners should check for leaks throughout their houses, inspecting pipes and connections in bathrooms, kitchens and laundry rooms. Look under and around sinks and around bathtubs for any discoloration. Do not ignore connections to dishwashers or to refrigerators with water and ice dispensers. 

Make sure water is flowing properly down drains. If not, try clearing the drain with a plunger or an over the counter solution. If that does not work, call a professional for assistance.

To keep drains and pipes clear, follow some simple steps such as pouring cooking oil into a suitable container and disposing of it properly after it cools and never flushing diapers and other inappropriate items down toilets. In addition, backflow valves should be installed in sanitary and storm sewer lines.

Check the floors around water heaters for wet spots, which could indicate you have a rusted tank or other problem. If necessary, have the tank replaced as soon as possible. 

A leak in the roof of your home and clogged gutters and downspouts can lead to significant water damage inside your house. As soon as you notice a leak in your roof have it inspected and repaired immediately. In addition, keep all gutters and downspouts free of leaves and other debris that could cause water to back up and leak into your house. 

Owners of properties located in areas prone to flooding should give serious consideration to applying a waterproof coating or membrane to the exterior walls and installing watertight shields over doors, windows and other openings.

When winter hits, keep an eye out for snow accumulation on the downside of a higher- level roof, where blowing snow will pile up. For safe snow removal, ask a roofing contractor for a referral. 

Remove snow from basement stairwells, window wells and all walls to prevent water or moisture from penetrating walls. Also, keep attics well ventilated to maintain temperatures close to the outside, which will minimize the risk of ice dams forming.

To ensure that pipes do not freeze and burst, keep the heat in your home at an acceptable level, cover exposed pipes with insulation sleeves or wrapping and open cabinet doors to allow warm air to circulate around pipes.

If water damage does occur in your home, immediately call SERVPRO of Lockport/Lemont/Homer Glen  at (708) 301-4200 for restoration services. SERVPRO’s teams will:

  • Assess damage for restorability and safety.
  • Determine the extent of the moisture content in effected areas.
  • Move and prop up furniture on blocks if necessary.
  • Extract the water.
  • Remove carpets and carpet pads if necessary.
  • Spray to treat germs and bacteria in contaminated areas.
  • Start the drying process with air movers and dehumidification equipment.
  • Ensure rooms are completely dry and conduct a walk through with homeowners to guarantee customer satisfaction.

5 Steps for Filing a Water Damage Claim

4/9/2021 (Permalink)

5 Steps for Filing a Water Damage Claim

No matter the source, water in your home can cause quite a bit of costly damage. Because of this, it is important to start filing your insurance claim as quickly as possible. This will allow you to finish the process and receive the financial assistance you need sooner. Use the following steps to get through the situation smoothly.

1. Contact Your Insurance Agent

The first thing that you should do is to call your insurance company so that they can begin filing your claim right away. In some cases, waiting too long to contact the company can affect your insurance claim or cause it to be denied, so don’t hesitate to do this.

2. Document the Damage

While an insurance adjuster will come to look at your home, you don’t need to wait for them to arrive. Begin taking pictures of damaged areas of the building as well as affected belongings. You may want to make a list as well. The adjuster can use these as proof of damage.

3. Start Cleanup and Mitigation

Even if it is from a clean source like a pipe burst, the longer water sits in your home, the more damage it can cause. In order to reduce the cost and time of repairs, you can start removing water from the building so that it can begin to dry. Set aside damaged items as well.

4. Review Your Policy

Because all policies are not exactly the same, it is important to know what is covered in yours. Some causes of damage, such as a flood, may not be included. Look over the details so that you know what to expect and what is expected of you during the claims process.

5. Prepare Necessary Forms

Once the insurance company has sent you the required forms, you should fill them out as soon as possible. This way, they will have everything they need to finish filing your claim.
If your home has been damaged, a cleanup and restoration company can return it to its previous condition. Filing your insurance claim quickly can help you cover the costs.

It's the Water You Don't See

3/31/2021 (Permalink)

Even small water damages have the potential to cause serious structural and indoor quality issues over time. The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO of Lockport/Lemont/Homer Glen professionals have the equipment, training and experience to find and dry unseen water before secondary damages occur.  The proper equipment such as moisture sensors, moisture meters and thermohygrometers make a measurable difference in reducing the damage expense during a fire or water loss. When time matters, technology and equipment must be counted on to perform SERVPRO of Lockport/Lemont/Homer Glen has a full arsenal of specialized equipment to make sure that your water damage is “Like it never even happened.” Give us a call at 708-301-4200.

Frozen Water Pipes Can Cause Significant Damage

2/11/2021 (Permalink)

What causes pipes to freeze and burst?

Frozen pipes can be a damaging and expensive issue. Extremely cold temperatures of the winter months create a substantial risk for burst or frozen pipes. Being prepared and informed may help minimize the risk of frozen pipes and prevent extensive damage and repairs. How exactly can you prevent pipes from freezing and subsequently bursting? The American Red Cross provides several preventative measures to help reduce the chances of freezing pipes:

  • Drain water from swimming pools and sprinkler supply lines.
  • Remove, drain, and store outdoor hoses of any kind.
  • Insulate exposed water pipes.
  • Open cabinet doors to allow for warmer air to circulate around the pipes in your home and garage.
  • Let cold water drip from the faucet that is served by the exposed pipes to make sure they’re empty.

Doing these actions can greatly reduce the chance of pipes freezing. Though not bulletproof, these steps can certainly help! Make them a part of your winterizing activities before cold weather hits.

What to do if you suspect you have frozen pipe

If you neglected to protect your pipes, or perhaps the weather was more biting than you anticipated, you may still get a frozen pipe, unfortunately, despite your best efforts. Once again, the American Red Cross has suggested steps if frozen pipes are suspected in your home or garage:

  • Keep the affected faucet open. As the pipes begin to thaw, the running water will help melt the ice.
  • Apply heat to the frozen area of the pipe using a hairdryer, heating pad, etc. until the full water pressure is restored.

Following these steps will help thaw the suspected water quickly without causing a mess or worse, damage that requires water damage restoration.

What to do if your frozen water pipes burst

If you experience burst water pipes due to them being frozen, your first priority is to prevent more water from flooding your home.  Find your main water valve and turn off your water supply as quickly as possible and contact SERVPRO of Aurora, IL. We’re available 24/7 to assist with any kind of water damage your home may experience, including flooding caused by burst water pipes. We’ll come out, assess the damage, and tell you what we suggest to address the issue and prevent further damage from happening. For any potential damage emergency, keep our number on hand to contact us quickly, and time day or night: 630-862-3930.

The Steps to Prevent Water Damage While on a Vacation

1/25/2021 (Permalink)

Steps You Can Take To Prepare Your Home When You Leave

One of the most common reasons people need to hire a qualified restoration company is water damage in their homes. Leaking appliances, storms, and freezing temperatures can cause thousands of dollars in damage and water pipe repair services. If the damage happens while you are away from home, you can come home to serious problems. 

1. Check for Leaks
If you want to avoid performing a water pipe repair, look at all of your pipes before leaving. Be sure to check for leaks. You should also check your windows, doors, and roof. Remedy any leaks before you leave.

2. Inspect Appliances
Check the hoses that run to all of your appliances. Replace any old, kinked, or leaking hoses.

3. Clear Gutters
While a broken pipe can cause a lot of damage, clogged gutters can cause serious issues as well. Make sure you clear your gutters and downspouts before leaving.

4. Examine Sump Pumps
To avoid having a water pipe repair performed, check that your sump pump is working. Make sure the water can get through the drain pipe. If it can't, you need to clear it out.

5. Tell a Neighbor
Ask your neighbor to check on your house in Aurora, IL while on your trip. If it is winter, ask them to keep the heat on. You should also make sure they know where the main shut-off is in case of a leak. You can usually find this in your basement, garage, or outside along your foundation.
A flooded home can occur at any time, even if you are only gone on a short vacation. Fortunately, following these steps will help you prepare your home for your upcoming trip, so you can have peace of mind and thoroughly enjoy your time away from home.

Start Preparing Now For Wet Weather Ahead

12/22/2020 (Permalink)

With Cold weather comes the potential for flooding, structural leaks, and wind driven rains.  To help reduce the likelihood of your home or business receiving water damages, take precautionary measures now:

  • Clean out roof gutters and downspouts. Clogged gutters allow water to back up onto your roof, increasing the chance of water intrusion into your home or business.
  • Know Your Zone. Determine your flood zoning and prepare appropriately.  If you live in a flood prone zone, preparing sandbags may be necessary to help protect your structure.  
  • Follow guidance of local officials. Just as in a  flash flooding and heavy thunderstorms or snow storm can cause the potential need for evacuation.  Follow the instruction given by local officials to keep yourself and your loved ones safe.

If your home or business experiences a water damage loss, know that SERVPRO of Lockport / Lemont / Homer Glen is Here to Help.  Our experienced team offers emergency water damage response, 24 hours a day, 7 days a week, allowing us to arrive quickly to begin mitigating the damages.  For more information about our services, call 708-301-4200, We’re Faster to Any Size Disaster.

Tips on Professional Water Damage Remediation

10/6/2020 (Permalink)

Water damage Mitigation approach

  • Initial inspection 

The primary consideration is assessing the entire pipe break or supply line break systems and understanding the requirements for the work. The water cleanup experts must, therefore, be able to conduct a comprehensive inspection process regarding the water in home or water in business premises. This helps the restoration company to understand the cost caused by the flood damages, the time frame of the mitigation process as well as materials and machines required in the process.

During inspection, the professionals evaluate the cause of the pipe break or supply line break and try to stop excessive water from entering the building. Some components inspected by a restoration company include the pipes supplying water on business premises, the source of the water and supply lines. If the flood damages contain some sewerage components in the supply line break the professionals will precede with the necessary precautions.

  • Water removal 

After a restoration company has inspected the entire project, they'll proceed to the water cleanup process to evacuate water in business or residential areas. This is where the water is extracted from the inside and outside the premises, including moisture removal. Good technology and efficient water extraction machines, thousands of gallons of water in a home can be removed from the affected premises quickly. 

  • The Drying process 

After extraction of water, the restoration company uses dehumidifiers and air movers to ensure that space is completely dried. During the drying process, windows are opened to allow air circulation. During drying, the restoration companies are required to monitor the affected areas and make adjustments on their water cleanup equipment if necessary.

The primary objective is to provide the most effective services, save the client money, time and restore the building to its normal conditions within the agreed period.

  • Actual Remodeling 

This is the final step in any water damage removal process. The process entails re-tilling of the house, painting, reconstruction of the walls and the floor or even renovating the roof. Every remodeling process in each premise is done differently. This mostly depends on the extensiveness of the damage and the desires of the homeowner.

The remodeling process reflects the kind of design a homeowner shall have after the entire damage renovation process. The homeowner should define and declare the kind of designs they want to be restored to their flooded homes before the actual work is done. This helps in ensuring that the remodeling fits the desires and anticipations of the homeowner. It also helps the expert in knowing the materials in restoring the flooded home, pipe breaks and necessary supply line break.

CALL SERVPRO of Lockport / Lemont / Homer Glen @ 708-301-4200

Appliance Leaks Can Cause Major Damage

9/8/2020 (Permalink)

Washer & Dryer Appliances are a major cause of residential water loses

Think about the last time your appliances were moved or inspected

Many of us don’t think about the household appliances that we use every single day. For most, they probably become a passing thought about how much wear and tear they are receiving. Most of the appliances we use to make our everyday lives easier to utilize water. This means they are prone to leaks at some point if they are not caught early on.  Water damage can sit for ages before you as a homeowner realize. This is why regular inspections are important for prevention.

Inspect These Appliances for Leaks Often

  • Hot Water Heater
    • The lifetime of a hot water heater will typically span 10 to 15 years, but leaks can start much earlier than this. The seals and pipes connected to the hot water heater can often break down, so keeping an eye out for any accumulation both during and after use is a smart move.
  • Refrigerator
    • The rarity with which refrigerators are moved can lead to secret water damage that festers for ages before it is brought to light. A refrigerator’s water lines are typically made from a soft plastic that can easily fail, so checking for leaks behind and under the fridge as part of your annual home maintenance is wise.
  • Dishwasher
    • A dishwasher’s tubing is just as problematic as a refrigerator, but is even more isolated and utilizes far more water. Additionally, homeowner’s insurance often does not cover water damage caused by older models of dishwashers, so regular checks are extremely important to keep up with.
  • Washing Machine
    • Washing machine hoses are some of the most common sources of leaks. Because they are notorious for this, it is recommended that they are inspected at least once a month by homeowners so you can be sure no issues have arisen. In addition to these regular checks, they should be fully replaced every five years in order to prevent hidden deterioration.
  • Air Conditioner
    • The drain in your HVAC unit is designed to keep condensation from pooling in and around the unit, but if this drain malfunctions, water damage can quickly be caused. Reference your manufacturer’s manual to determine how often your unit should be inspected and serviced—having a professional technician evaluate your machine is the best defense against HVAC-created water damage.

Get Professional, Certified Help to Reduce Water Losses

8/5/2020 (Permalink)

SERVPRO Logo. When it comes to pipe burst cleanup or other water issues, the size of the problem shouldn’t be the only consideration when calling for help.

Unwanted water in your Lemont, IL, a business can create many challenges. Even a relatively small amount can lead to mold growth or damaged property. If the cause is a broken pipe, there will be potentially 100s of gallons within minutes saturating the structure and everything within that area. While a pipe burst cleanup may seem like a time-consuming yet straightforward task, there are actually many considerations.

Signs of Trouble
Any amount of water that isn’t quickly dried can begin to create damage. When porous materials are involved, it will absorb quickly and spread. If the water infiltration results in the following, getting the help of certified water damage and restoration expert can provide peace of mind.

Mold begins to form under carpets, inside cabinets, carpets, or on ceilings and walls.
Paint is beginning to peel.
Drywall is sagging or beginning to disintegrate.
Wood flooring or panels swells or buckles.
Tiles are loose.
Corrosion is visible on electric wiring.

Mitigating Damage
The source of the water also should be considered. While pipe burst cleanup is clean, safe water, a sewage issue, or flooding is a different story. That water will have potentially hazardous contaminants, which is better and safer to leave to a certified sewer cleanup company to clean up. Even a small amount of clean water can eventually become potentially unsafe if left unchecked. Using a professional will ensure that damage doesn’t spread and repairs will be properly done. They are also trained to clean an array of items that many people may have considered unsalvageable, such as artwork, furniture, documents, and more.

When it comes to pipe burst cleanup or other water issues, the size of the problem shouldn’t be the only consideration when calling for help. Ensuring your property remains a safe environment and avoiding problems down the road may mean eventual cost savings worth getting help now.

Maintenance Concerns To Be Aware of With a Water Heater

7/13/2020 (Permalink)

SERVPRO logo. Any water damage in a home, from a failed water heater or some other issue, should be taken care of by a professional team.

A water heater is a wonderful device for the home, as it works for years with very little maintenance needed. Occasionally, though, there are times when the household appliance can use a little help. An annual flush of the tank is likely to extend the lifespan of the heater, limit repairs and perhaps even avoid a messy water leak. Over time, sediment collects in the bottom of water heaters and corrodes the bottom of the tank. Eventually, the bottom will give way, releasing about 40 gallons of water into a home in Lockport, IL. This is enough water to harm flooring, furniture, and personal belongings. If this happens, calling in a professional water remediation team prevents further damage to the house.

How To Flush a Water Heater

A water heater flush can be accomplished in just a few hours. A garden hose and a drainage area and perhaps a screwdriver are all that is needed. For an electric heater, turn off the power to the device by flipping the circuit breaker that goes to it. For a gas heater, turn off the gas line until the pilot light is extinguished on the device. The following steps should then be taken:

Connect one end of a garden hose to the hose bib at the bottom of the heater

Place the other end of the hose near a drain or outside the home

Open the drain valve on the heater

Turn on the nearest hot water faucet

Allow the tank to fully drain

Refill the tank with water and turn unit back on

These are the basic steps for a flush. Anyone not comfortable with the process should hire a plumbing contractor for the job.

How To Handle Water Damage

Any water damage in a home, from a failed water heater or some other issue, should be taken care of by a professional team. Trained workers can remove the water, dry out the affected area, and restore the home "Like it never even happened."

How To Deal With a Flooded Basement in 3 Steps

6/4/2020 (Permalink)

Completely flooded basement. It is visible line showing maximum water level higher than 7 feet. Having a multi-step plan to handle a basement flood is important

How To Deal With a Flooded Basement in 3 Steps

A basement flood is an overwhelming problem for your home in Willow Spring, IL. People can be harmed, the house's structure can be weakened and any stored possessions can get damaged. However, by knowing the right steps ahead of time, you can respond to this situation fast and prevent any of these dangers from taking place.

1. Document the Damage
If you have insurance coverage, the first step should be to call your provider and inform them of the situation. This step will speed up the claims process. Additionally, the company may have some special requirements regarding recovery and damage documentation. Take photos, film video, and write down detailed notes of the damage as you remove the water from the flooded area. Damage documentation is vital for insurance claims.

2. Clear the Standing Water
The most important step in dealing with a basement flood is clearing out the standing water. Before you even approach the location, wear protective clothing, gloves, and boots to protect yourself from the contaminated water. Ensure that the power is turned off and that there are no electrical hazards. You will use different methods depending on the flood level. You can handle smaller floods by scooping water out with a bucket or sucking it out with a wet/dry vacuum. Larger floods require a pump with a separate power source.

3. Dry and Clean the Items
The affected items will be wet and likely contaminated by the water's bacteria. First, dry them out by using fans and dehumidifiers. Afterward, use disinfectants to clean the items. These products will depend on whether the water source is the sewer, rain, or others. Again, use protective gear when cleaning your possessions. If you feel you lack the necessary equipment or expertise, you can always contact water damage repair services.
Having a multi-step plan to handle a basement flood is important. Prepare in the case of flooding and hire professionals to help you mitigate the damage efficiently.

Alternatives To Chemical Drain Cleaners

5/12/2020 (Permalink)

Most homeowners reach for the cheapest and most readily available drain cleaner when they have a clogged drain, but that may be a mistake. Chemical cleaners may work fast, but that does not mean they are the most effective. Most residential systems cannot handle harsh chemicals or detergents, and if you use them too often, you may damage your system. Consider other options before turning to commercial cleaning products.

Home remedy

Augers are handy tools for clearing clogs in drains, especially when the clog isn't too deep. Must residential augers are handheld and can reach between 20 and 50 feet. These tools will help remove hair and other frequent household blockages. Some attachments for more advanced systems may even clear grease buildups.

A plunger is an old standby for a clogged drain, and it works well for minor blockages. Most people will use a plunger to clear bathroom clogs from too much toilet paper. This tool works because it forces air into the line, building pressure behind the clog and pushing it forward.

Home Remedy
If you need a chemical reaction for an extra tough clog, consider making a home remedy with vinegar and baking soda. You mix the two elements at a 1:1 ratio and pour it into the affected drain. Let the mixture sit in the pipe for at least an hour before rinsing it through the system with a pot of boiling water.

For challenging clogs and sewage cleaning, contact one of several water mitigation companies in Homer Glen, IL, for help. These services have the tools and expertise to resolve your plumbing issues.
Nearly every homeowner can handle a routine clogged drain. Unfortunately, not every clog is routine. Sometimes, you have significant plumbing issues that require professional assistance.

While everyone is happy to save a buck, don't risk your home. If you feel over your head with your plumbing problem, call a specialist.

3 Common Water Problems in Commercial Buildings

5/10/2020 (Permalink)

Paint coming out of wall. Bulging wall A leaky pipe can cause bulging walls in your Homer Glen, IL business

Retail stores, restaurants, and fitness studios accommodate many customers. A water problem can cause financial distress and temporary closings. Fortunately, routine maintenance can prevent an issue from turning into a disaster. Business owners can learn about leaking pipes, deteriorating sewer lines and damaged foundations to spot early signs of a water problem.

Follow Gut Instincts 

There are many indicators of leaky pipes. Business owners who suspect that something is off are usually right. Red flags include:

  • Water stains 
  • Odors 
  • Bulging walls or floors 

A leaky pipe can cause aesthetic damage, bacteria overgrowth, and mold infestations. Even worse, an unresolved leaky pipe can lead to a pipe break, which lets in a large amount of unwelcomed water into a property. The damage can quickly spread. 

Keep Your Sewers Up-To-Date 
Appliances and drains that often clog may mean problems with a sewer line. Rather than treating a nasty toilet backup, business owners should instead examine the source – sewer lines. Sewers are usually forged from cast iron and can last for 25 years or more. They are similar to leaking pipes, however, and may develop a number of complications that prevent them from working properly. 

Remember the Ground You Stand On 
A damaged building foundation isn’t just an eyesore. It can directly impact the performance of plumbing systems. Cracks and fissures are also an invitation for drips, which can be a safety and sanitation risk to employees and customers. Business owners who notice that their property looks rundown can consult with restoration experts in Homer Glen, IL, to discover what needs to be done to keep it in good condition. 
Leaking pipes, aging sewers and shabby foundations are fixable causes of water problems in commercial buildings. Early detection is key for preventing headaches like damage to walls and carpets as well as clogged sinks and toilets. Fortunately, professionals in Homer Glen, IL, can help keep businesses thriving.

How To Stop a Toilet That Keeps Flushing

5/1/2020 (Permalink)

Person working on a toilet. Toilet overflow is a risk faced by every business.

Many commercial businesses in Homer Glen, IL, use flushometer toilets rather than the common tank toilet. Flushometer toilets use water pressure rather than gravity to move wastewater to the sewer system. The benefits of a flushometer are it uses less water and it can be flushed within shorter time intervals since there is no tank. This makes them perfect for high-traffic areas. It also makes them a risk for a fast accumulated toilet flood.

Like traditional toilets, the mechanisms that work the flushometer toilet are far from perfect. A common issue for flushometer toilets is continually running water. This presents a danger for toilet overflow, and if that happens, the required cleanup can be extensive. If you run into this issue, there are a couple of solutions you can try to stop a toilet on your own.

1. Clean the Gasket
It's possible sediment has collected on the gasket and caused the weep hole beneath it to become clogged. You'll need to clean both, but first, turn off the water. A flathead screwdriver will fit the slot at the back of the flushometer. Once the water is off, remove the flushometer cover to find the gasket and weep hole. Once cleaned, replace the gasket cover.

2. Replace the Diaphragm Kit
Automatic flushometers use motion sensors to flush the toilet, but they are can also pose a risk of toilet overflow. Though they're automatic, they can still be manually flushed as well. Again, you will need to turn off the water. Hold the flush button down for two seconds. If you hear clicking sounds, it's likely you need to clean or replace the diaphragm kit. This kit is accessed by removing the top of the flushometer.

Toilet overflow is a risk faced by every business. Knowing ahead of time how to stop a toilet can save your business structure from potential damage.

3 Things You Should Know About Water Damage

2/11/2020 (Permalink)

Common Causes of Flooding Include

Flooding is, undoubtedly, one of the biggest challenges for homeowners in Homer Glen, IL. Sometimes, it is a result of a plumbing accident, and other times, it’s a natural event. Whatever the case, it can be surprisingly hard to see past the mess when all your furniture and other valuable stuff are drowning in flood.
Common causes of flooding include:

  • Pipe bursts
  • Heavy downpour
  • Drain backup

1. It Can Be Dangerous

Stormwater can bring all kinds of toxic chemicals into your house, not to mention the bacteria and viruses that come along with it. On top of that, flood water can also get into the electrical system, posing a severe threat to your safety.
In case of a flood, please cut off the power supply from the main switchboard as soon as possible. That will mitigate the risk of electric shock and also help save some of your electronics. Also, wear rubber boots and gloves to act as insulation from contaminated water and electricity.

2. Clean Up ASAP

The cleanup process should start right after it’s safe to enter the house. Please don’t wait for a convenient time to do it, as you risk structural damage and losing most of your stuff.
For water line issues, such as a pipe burst, the cleanup procedure can start immediately you turn off the electricity. However, it can take longer if you’re dealing with a storm flood.

3. Consider Restoration Services

Depending on the level of damage and contamination, some flooded items can be salvaged. Unfortunately, that means spending more time off your regular schedule. That’s why hiring a restoration service is a great idea. They will do all the heavy lifting and stay on-site for as long as required.
A pipe burst can potentially cost you thousands of dollars in water damage if not handled correctly. That’s why you need to consider outsourcing the job to the pros.

Understanding the Sewage Mitigation Process

1/28/2020 (Permalink)

sewage loss Sewage loss in Lemont, IL

Understanding the Sewage Mitigation Process

When a toilet floods in a public restroom of your building in Lemont, IL, the sewer damage may not be limited to just the immediate area. This is particularly true if the restroom is on an upper floor of the building. In order to make sure all the damage is repaired, sewage mitigation experts must take several steps before they can begin to rebuild the parts of your structure that are destroyed.

1. Assessment

Before the cleanup work begins, the sewage company must assess the damage. You may only be able to see the saturated floor or the stains on the ceiling underneath it, but they can investigate more thoroughly. This step enables them to give you an estimate of the cost and the timeline for the work that needs to be done.

2. Extraction

Any excess water or refuse must be removed before the affected area can be cleaned. Technicians can use industrial pumps to remove sewage from your building. This begins the drying part of the process.

3. Removal

Sewer damage is considered Category 3 water, which means it's highly contaminated. Any porous material, such as floorboards, ceiling tiles or drywall, must be removed and discarded if it has been touched by the overflow of a flooded toilet. Technicians cut out the portion that is ruined.

4. Cleanup

Once they have removed everything that can't be salvaged, the cleanup crew can start disinfecting the area. They must make sure all surfaces are clean before they start restoration to help prevent secondary damage. Once the area is clean the technicians can start rebuilding what the accident destroyed.
When your commercial property has sewer damage, the mitigation process is a little more complicated than cleaning up water damage. It doesn't just need to be dried; it must also be sanitized. Knowing what to expect can help you understand the time it takes to make sure your building is completely restored.

Types of Water Damages

10/16/2019 (Permalink)

THERE ARE 3 BASIC CATEGORIES OF WATER Category 1: Clean water originates from a sanitary source such as a broken pipe, or other water source; rainwater is also considered clean and poses no substantial risk from dermal, ingestion, or inhalation exposure. However, it may not always remain clean after it meets other surfaces or materials. Category 2: Gray water is used to classify slightly contaminated water and has the potential to cause discomfort or sickness if contacted or consumed by humans. It may contain potentially unsafe levels of microorganisms or nutrients for microorganisms, as well as other organic or inorganic matter (chemical or biological). Category 3: Black water is highly contaminated and filled with pathogenic, toxigenic or other harmful agents. Such water sources may carry silt, organic matter, pesticides, heavy metals, regulated materials, or toxic organic substances. Black water is typically caused by sewage damage, flooding or any type of natural disaster; Black water should always be handled by trained professionals.


  • Class 1 is the least amount of water, absorption and evaporation. It affects only part of a room or area, or larger areas containing materials that have absorbed minimal moisture. Little or no wet carpet and/or cushion is present.
  • Class 2 involves a large amount of water, absorption and evaporation. It affects at least an entire room of carpet and cushion (pad). Water has wicked up walls less than 24 inches. There is moisture remaining in structural materials and substructure soil.
  • Class 3 involves the greatest amount of water, absorption and evaporation. Water may have come from overhead.  Ceilings, walls, insulation, carpet, cushions and subfloor in virtually all the entire area is saturated.
  • Class 4 relates to specialty drying situations. Wet materials with very low permeance/porosity (eg. hardwood, plaster, brick, concrete, light-weight concrete and stone). Typically, there are deep pockets of saturation, which require very low specific humidity. These types of losses may require longer drying times and special methods.

We have the knowledge, experience and proper equipment to locate any hidden moisture lurking out of sight and clean up water damage of any size and get it done right the first time.

Moisture sensors, which are used to detect moisture in carpets, baseboards and walls. We have moisture meters that we use to test the actual moisture content of materials. The meters allow our technicians to accurately monitor the drying process. Our team also has thermohygrometers on hand to measure temperature and relative humidity, which ensures techs can calculate and create an environment that is most conducive to drying.

It Doesn't Take Long for Water to Damage Your Home or Business

9/2/2019 (Permalink)

Need Emergency Service? Call Us 24/7 – (708) 301-4200

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Lockport / Lemont / Homer Glen

SERVPRO of Lockport / Lemont / Homer Glen specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Black Flood Water Facts

7/17/2019 (Permalink)

1. It Can Contain Dangerous Chemicals Environmental experts often call contaminated water that stems from flooding Category 3, or “black water.” This means the water did not come from a sterile source and may contain a variety of hazardous components, including harsh sewer and lawn chemicals that entered the water during flooding. These chemicals can make the water dangerous to touch, so calling in a flood damage and cleanup service is the safest way to have it removed. 2. It May Make You Sick Category 3 water damage can be dangerous in more than one way. For example, standing black water can grow microbes that may cause a variety of illnesses. Urine and feces may also be present, even if they are not immediately visible, so it is wise to avoid this type of water completely and wait for professional cleanup services to arrive. 3. Acting Quickly Can Be Essential Because contaminated water can become more dangerous the longer it sits, it is a good idea to call in a cleanup crew right away. This can be important even if you believe the worst of the damage has already been done. Having the water removed may reduce the chances of long-term issues with your building’s affected floors and walls and prevent mold growth, which can be difficult to treat once it takes hold.

Water Detection Tools

6/3/2019 (Permalink)

Moisture Meter

SERVPRO of Lockport / Lemont / Homer Glen knows the right tools for the job are important and understanding how to use them to dry a structure and property effectively is even more crucial.  The right tool is vital for timely mitigation and to help get the business up and running again.  

Water can damage in two ways - absorption through direct contact and absorption of moisture from the air.  SERVPRO of Lockport / Lemont / Homer Glen must understand how to alter humidity and temperature levels to produce an environment favorable for drying.

Our technicians have to locate the areas affected by water and to what extent moisture has been absorbed.  To do this they can use:

Moisture Sensors - detect moisture in carpets, baseboards and walls
Moisture Meters - determines actual moisture content of materials
Thermohygrometers - measure temperature and relative humidity which helps calculate specific humidity, dew point and vapor pressure.

All these tools help us start the process of making it "Like it never even happened."

(708) 301-4200

SERVPRO - Specializes in Document Drying

4/17/2019 (Permalink)

Documents to Dry

SERVPRO of Lockport / Lemont / Homer Glen  offers a variety of services from water/fire damage restoration, mold mitigation, and commercial/residential cleaning services. But did you know that we also provide Document Drying and Restoration for our commercial clients?

Damage from a water or fire event is not limited to the building and furniture. Sometimes files such as patient records, invoices, and legal documents are impacted by water, smoke, and soot contact. SERVPRO’s document drying process is designed to stabilize damaged documents and prevent further damage quickly. The treatment facility is secured, the chain of custody follows HIPAA guidelines, and our Drying Chamber personnel is Master HIPAA certified allowing them to handle protected health information (PHI).

Our Document Restoration Facility:

  • Innovative: we use the latest vacuum freeze-drying method, as well as gamma irradiation technology for sterilizing
  • Secure: managed by HIPPA Master-certified technicians, under 24/7 surveillance
  • Digital: we use a computerized inventory system for digitizing your documents
  • Flexible capacity - we can accommodate large commercial losses or small residential jobs
  • Full Service: we offer a range of services including drying, cleaning/disinfecting, re-jacketing, digitizing, and deodorization

SERVPRO document services also include digitization services that reduce the need for large filing rooms and help make data access more accessible for businesses. Certified destruction services allow for sensitive information to be appropriately disposed of and provide peace of mind to businesses and their clients.

Types of content:

  • paper documents
  • books and magazines
  • manuscripts and files
  • photographs, films, negatives, and microfiche
  • x-rays
  • blueprints and maps
  • parchment

Containment Barrier

2/28/2019 (Permalink)


With mold remediation, there are a few things that have to be done but one of the most important things is called containment.  Our technicians make a sealed off section with plastic around the area to be remediated in order to prevent mold spores from traveling to other places.  In this sealed off area the demolition and the removing of affected material begins. During the demo, mold spores will be in the air so an air scrubber is run during and after the whole process to ensure that no renegade mold spores survive.  Any affected materials are put in a sealed bag to be removed and disposed of and technicians have to be vacuumed to be sure no mold spores exit containment with them.  After the job is done, containment is broken down and disposed of properly. SERVPRO of Lockport / Lemont / Homer Glen is there to do it safely.

Tips for Thawing a Frozen Water Pipe

1/8/2019 (Permalink)

It is very important to thaw a frozen water pipe as quickly as possible, however: it is equally important to thaw the pipe correctly to avoid it from bursting and causing a flood. After locating the frozen pipe:

  • Open both the hot and cold faucet handles to help alleviate the pressure in the pipe and allow the water to escape once thawed.
  • Begin thawing the pipe closest to the faucet and work your way down which will help to ensure that the melting ice is able to escape through the faucet.
  • Several ways of thawing an exposed pipe is to use a hairdryer, heat lamp, portable space heater of hot wet towels. Never use an open flame and always remember to use the electrical devices according to safety regulations.

If the pipe has broken, turn off the water at the main shutoff valve which is usually near the water meter or the water main that enters the house. Call a licensed plumber as soon as possible to repair the broken pipe. If you feel you do not want to take a chance trying to thaw the frozen pipe, he can assist you with that also. If a water cleanup is needed, call SERVPRO of Lockport Lemont/Homer Glen at 708-301-4200.

4 Signs of Frozen Water Pipes

12/14/2018 (Permalink)

Here we go again, another cold winter reeking havoc on your water pipes. How do you know your pipes are frozen? Below are a couple of signs to watch for:

  • Pipes will only freeze when it is cold enough outside to do so. When the temperature falls to 32 degrees Fahrenheit or lower, it is time to take precautions to prevent vulnerable pipes from freezing.
  •  If you turn on your faucet and only a small trickle or no water at all is coming out, the water pipe leading to the faucet may be frozen.
  • For pipes that can be seen, such as those under a sink; you may be able to see frost on the exterior of the pipe before you even turn the faucet on.
  • An odd smell coming from a faucet or drain can also mean that a pipe is partially or completely blocked. The only way the odor can escape is back up in the direction of your home.

Once you suspect or know you have a frozen water pipe, it is very important to act quickly to thaw the frozen pipe before it has a chance to burst and cause extensive damage to your home. If you cannot thaw the pipe or are unaware of where the frozen pipe is located, call a licensed plumber to assist with the situation.

If a pipe should burst, call SERVPRO of Lockport/Lemont/Homer Glen at 708-301-4200 and we will send our trained SERVPRO Professionals to make it "Like it never even happened."

How to Prevent Your Pipes From Freezing

11/14/2018 (Permalink)

A water pipe burst due to no heat on while homeowner was gone and caused damage and mold through entire house.

As temperatures plummet, the risk of your pipes freezing and bursting goes up. Burst pipes are one of the most common causes of property damage and can cause thousands of dollars in water damage according to the Insurance Institute for Business and Home Safety. With the costs of utilities going up these days, water and heat conservation is at the top of everyones list, however; think about the cost to repair your home if a pipe should burst.

The pipes most at risk are those located in unheated interior spaces such as basements, attics, and garages and especially pipes running through cabinets and exterior walls.

Here are some steps to take to prevent frozen pipes:

  • Installing pipe insulation (about .50 per linear foot) to vulnerable pipes.
  • Keep garage doors closed especially if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warm air to circulate around the pipes.
  • Let the cold water drip from the faucet, even a trickle can prevent the pipe from freezing.
  • Keep the thermostat set to the same temperature during the day and night.
  • If you are planning to be away during cold weather, leave the heat on in your home no lower than 55 degrees.
  • For long term, add insulation to attics, basements and crawl spaces to maintain warmer temperatures. Also seal cracks to prevent drafts.

Following up on a couple of these tips could mean the difference between dollars and thousands of dollars. If you have an issue with a leaky or burst pipe, call SERVPRO of Lockport / Lemont / Homer Glen at 708-301-4200. We are there for you 24/7.  Let us make it "Like it never even happened".

Document Restoration

10/19/2018 (Permalink)

SERVPRO of Lockport/Lemon/Homer knows timely mitigation is the key to reducing severity and recovery of damaged items especially when it comes to paper goods. Water or smoke damaged paper can deteriorate rapidly.  Without proper handling, valuable files and irreplaceable documents could be lost forever.

Let SERVPRO'S Document Restoration Team help you recover your damaged paper goods before it's too late. Our technicians are trained to use the most advanced technology available as the Library of Congress uses to dry water damaged books.

Vacuum freeze drying is the most efficient and effective way to salvage water damaged documents. This process can recover even the most delicate items, from documents to photographs and x-rays to entire business archives. Your documents will be protected with the utmost care and privacy to keep your documents safe.

For further information, please call SERVPRO of Lockport/Lemont/Homer Glen at 708-301-4200.

A Leaky Roof?

7/16/2018 (Permalink)

Finding a leak in your roof can be very difficult. Unfortunately you may not be aware of the leak until it has caused major damage to your home. This is why it is important to investigate and take care of any signs that a show up:

  • Discolored spots on the ceiling or walls.
  • Peeling paint or rotting wood around skylights.
  • Finding shingles that have come off.
  • Damaged or cracked flashing on your roof.
  • Water dripping from the ceiling after a hard rain or heavy snow has melted.
  • Formations of ice dams.
  • Musty smell in your attic.

Remember to always put safety first when checking for a leaky roof or use a professional roofing service or general contractor to help you.

Also, remember to call your insurance agent to see if your roof leak is covered by your insurance company. Insurance companies may have stipulations on the cause of the roof damage and it may not be covered.

If a leak should occur, remember that SERVPRO of Lockport/Lemont/Homer Glen is always there for you 24/7 to help with all your water restoration needs and to answer any questions you may have. Call 708-301-4200.

Small Leaks, Big Problems

6/15/2018 (Permalink)

Even the smallest of water leaks can cause a considerable amount of damage to your property. If left untreated, a leak can cause damage to your walls, flooring, ceiling, and cabinets and eventually lead to mold problems. Mold has the ability to grow within 48 hours. Those small leaks can also turn into a burst pipe, which then becomes a flood with major damage and costly repairs. A musty smell is also a sign of a possible water damage even if there are no visible water marks at that time. 

The key is to keep an eye out for potential leaks by checking areas of your home where these leaks may occur.

  • Walls and ceilings - looking for water marks.
  • Warping or discoloration of flooring.
  • Water valves under cabinets - look for puddles or water or stains on inside cabinet floor or walls.
  • Showers with loose tiles - the walls could be damp behind the tiles.
  • Toilets - around the base or by the water valve.
  • Washer hoses - check for cracks and that the hose is secured properly.
  • Dishwasher and refrigerator water lines.
  • Outdoor water spigots.

A musty smell is also a sign of a possible water damage even if there are no visible water marks at that time.

"A musty smell is also a sign of a possible water damage even if there are no visible water marks at that time. 

SERVPRO of Lockport/Lemont/Homer Glen has trained IICRC (Institute of Inspection Cleaning and Restoration Certification) technicians to help you evaluate the situation, perform the mitigation, and a construction crew to do the rebuild if needed. We can make it "Like it never even happened." Call 708-301-4200.

"An ounce of prevention is worth a pound of cure!"

Water Damage - What's Covered?

5/14/2018 (Permalink)

Over the past several years, water damage claims have risen to become the 2nd largest most frequent insurance claims. Water damage can be costly and difficult for property owners and renters to recover from. Many people assume their insurance policy will cover water damage but there are different types of water damage, which may or may not be included in a standard insurance policy. Some of the coverage depends on the source and the amount of your coverage. Several different types are:

  • Sudden or accidental discharge
  • Sewer backup or water backup
  • Overflow
  • Flood

What ever the case may be or the coverage you may have, it is important to contact your insurance agent or broker to find out what your policy does and does not cover. Don't wait until the damage is already done. Be prepared and let SERVPRO of Lockport/Lemont/Homer Glen make your water damage "Like it never even happened." Call 708-301-4200.


3/16/2018 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States.  Whether your home or business is near a coastline, along city streets, in the mountains, near a river, or even in the desert-there is always potential for flood damage. reports in the last 5 years, all 50 states have experiences floods or flash floods.  Just because you haven't experiences a flood in the past does not mean you won't in the future.  In fact, nearly 20% of all flood insurance claims come from moderate-to-low risk areas, and even just one inch of flood damage in an average home can cost you up to $27,000.  

If you experience flooding call the experts at SERVPRO of Lockport/Lemont/Homer Glen and we will make it "Like it never even happened."

Frozen Pipes

2/14/2018 (Permalink)

Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages, or kitchen cabinets.

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the back flow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross:

* Be sure to completely drain water from swimming pool and sprinkler lines, as well as outside hoses.

* Open kitchen cabinets to let warm air near the plumbing.

* When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.

* Keep your heat set to the same temperature both day and night.

Ice Dams

2/14/2018 (Permalink)

Ice dams can be a little-known, but major problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roofs shingles and into the structures interior areas, as well as causing gutters and shingles to move or fall.

Icicles can be an initial sign of an ice dam, according to To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the rood membrane.”

Removing an ice dam as soon as it is found is vital to. Helping prevent damage to your property and can be done using heated cables, a roof shovel, or calcium chloride ice melted.

Got Water

12/21/2017 (Permalink)

There are a variety of events that can cause water damage in your home. From a sump pump failure during a rain storm, a pipe break, appliance malfunction, to a toilet overflow. And that's just a few! We wanted to share some important tips and things to do and don't do in case of a water damage emergency. (These tips are for clean water situations only.)

*Shut off the water source if possibe and can be done safely

*Remove excess water by mopping and blotting

*Remove and prop up wet upholstery cushions for even drying

*Place aluminum foil or wood blocks under furniture legs

*Hang furs and leather goods to dry separately at room temperature

*Remove Oriental or other colored rugs from wet carpeting

*Do not use a regular vacuum to remove water

*Do not turn on ceiling fixtures if ceiling is wet, and keep out of areas where ceilings are sagging from retained water

*Do not leave books, magazines or other colored items on wet carpeting

The Science of Drying

12/20/2017 (Permalink)

Did you know there is actually a science behind the process of drying? The knowledge of psychometrics is essential to restoring a water damaged structure to its preloss condition. While your initial reaction maybe to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of Lockport/Lemont/Homer Glen employees are trained in the science of drying and follow strict industry-approved standards to help lower the chance of any secondary damage. If your business suffers a water damage, SERVPRO of Lockport/Lemont/Homer Glen will:

Inspect the building to detect every component that is wet, to help prevent secondary damage from happening.

Measure how much moisture is in what materials and monitor whether the materials are drying properly.

Speed up Mother Nature by using professional drying equipment.

Flood Damage

11/12/2017 (Permalink)

Floods rank as one of the most common and widespread natural disasters in the United States. Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is potential for suffering flood damage.

Just because you haven't experienced a flood in the past, doesn't mean you won't in the future. In fact, 20% of all claims paid by the National Flood Insurance Program were for policies in low-risk communities. On average, floods cast $3 billion in annual losses in the United States.

According to the American Red Cross, floods cause more damage in the United States every year than any other weather-relate disaster.

Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. Remember, when fire and water take control of your life, SERVPRO of Lockport/Lemont/Homer Glen will help you take it back.

When Floodwaters Rise

11/12/2017 (Permalink)

If your home or business has been damaged by a severe flood, it is natural to want to get back to your property to begin the cleanup process. However, the first rule is safety. The FEMA website warns us to be aware of roads or bridges possibly weakened or damaged by the flood. Flood waters are often considered "black water," meaning they may contain contaminates such as oil, gasoline, raw sewage and more - all of which may be harmful upon contact.

Electric lines are often down following a severe flood, and this can be a severe hazard. FEMA cautions us to stay away from any downed power lines and return home only when authorities tell us it is safe.

If flood strikes your home or business, call SERVPRO of Lockport/Lemont/Homer Glen and we will make it "Like it never even happened."

Preventing Frozen Pipes

12/5/2016 (Permalink)

Frozen pipes can cause major water damage

Being prepared and informed may help you to avoid the messy and often expensive issue of frozen pipes. Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the "strength" of a container, expanding water can cause pipes to break. Pipes that freeze most frequently are those that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, water sprinkler lines, and water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets. Pipes that run against exterior walls that have little or no insulation are also subject to freezing.

Before the onset of cold weather, prevent freezing of these water supply lines and pipes by following these recommendations:


  • Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
  • Check around the home for other areas where water supply lines are located in unheated areas. Look in the basement, crawl space, attic, garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
  • Consider installing specific products made to insulate water pipes like a "pipe sleeve" or installing UL-listed "heat tape," "heat cable," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

Hopefully taking these preventative measures will help you get through the winter without any frozen pipes.  If you should find yourself with a water issue from a broken, frozen pipe, know that SERVPRO of Lockport/Lemont/Homer Glen is standing by to assist you in your time of need.

Being Prepared for Possible Water Damage

9/20/2016 (Permalink)

Floods are among the most frequent and costly natural disasters.  Conditions that cause floods include heavy or steady rain for several hours or days that saturates the ground.  This is especially true when the ground is still frozen or too dry.  Flash floods can occur in the country or city, where runoff from buildings, parking lots and streets can overwhelm municipal storm water sewers. Fortunately, you can help prevent the water damage that floods can cause your home.  Here are several flood control fixes you can make to help manage storm water runoff and prevent flood damage to your home:

  1. Slope soil away from your home's foundation.               
  2. Clean out gutters and downspouts in the fall and spring.  You can also use downspout extensions to carry water farther away from your foundation.           
  3. Plug holes or cracks in you gutters, downspouts and downspout extensions.                                                
  4. Set up a downspout to empty into a rain barrel.            
  5. Look for holes or cracks in your foundation and completely fill them.                                                  
  6. If your home is prone to flooding, having a sump pump installed is the most convenient flood control.      
  7. Review with all family members how to shut off utilities in an emergency.                                                        

You will be better prepared to withstand a flood, or any disaster, if you have an emergency plan in place.  Plan and practice an evacuation route and have an emergency kit packed and ready to go.  

Emergency Water Damage Tips

6/21/2016 (Permalink)

There are a variety of events that can cause water damage in your home. From a sump pump failure during a rain storm, a pipe break, appliance malfunction, to a toilet overflow. And that's just a few! We wanted to share some important tips and things to do and don't do in case of a water damage emergency. (These tips are for clean water situations only.)

*Shut off the water source if possibe and can be done safely

*Remove excess water by mopping and blotting

*Remove and prop up wet upholstery cushions for even drying

*Place aluminum foil or wood blocks under furniture legs

*Hang furs and leather goods to dry separately at room      temperature

*Remove Oriental or other colored rugs from wet carpeting

*Do not use a regular vacuum to remove water

*Do not turn on ceiling fixtures if ceiling is wet, and keep out  of areas where ceilings are sagging from retained water

*Do not leave books, magazines or other colored items on  wet carpeting