Back to School SERVPRO Defensive Cleaning

7/24/2024 (Permalink)

The start of a new school year is here! SERVPRO works with schools and daycare centers in the Lockport/Lemont and Homer Glen areas to help our clients, employees, students, and teachers stay safe all year. Our Certified: SERVPRO Cleaned program is a defensive cleaning program that gives your properties a way forward by providing your employees and customers with ongoing safety. Our proactive viral pathogen cleaning program will help your commercial building meet a higher standard of cleanliness.

We want to show our support this upcoming school year by providing cleaning services, including disinfecting, sanitizing, and proactively cleaning. Our cleanup procedures are in accordance with the CDC recommendations and local authorities. Surfaces to consider for cleaning and disinfecting include but are not limited to classrooms, offices, bathrooms, hallways, cafeterias, and teacher lounges.

SERVPRO® is called on by businesses to perform the necessary services to clean, sanitize, and disinfect commercial properties. Call us today! Our dispatchers can provide more information about our services and schedule an inspection for services. Our cleaning services can be scheduled recurring and also one-time.

Constant Communication

8/30/2023 (Permalink)

SERVPRO® knows that when your residential or commercial property is threatened with damage, it can be a very stressful and unknown time. This is why we make it a priority to communicate with our clients every step of the way. SERVPRO® will provide detailed information to our customers in every step of the restoration process so that our valued customers are never left in the dark. Afterall, having repair teams working on your private property and belongings can come with questions or concerns. 

Beginning with the initial phone call to SERVPRO, our office staff will talk through options and scheduling with the customer. The staff will gather information and let the customer know that SERVPRO is here to help. A Project Manager will scope the loss and provide an estimate. These managers will also discuss the restoration process with the customer and inform him or her of the work that will need to be done on the property. Our skilled technicians will work to make fire, water or mold damage “Like it never even happened.” Our consistent communication continues through the payment process with our office staff and follow-up conversations.  

Why SERVPRO?

6/25/2023 (Permalink)

SERVPRO Assists Federal Way Residents When Disaster Hits 

Time is of the essence when it comes to home restoration in Lockport / Lemont / Homer Glen, mainly when there is moisture in unwanted places. Our professional restoration specialists come to scope the damage quickly and create a plan to begin work as soon as possible. SERVPRO has industry knowledge and expertise, allowing for thorough restoration with the use of professional equipment and products.

What Can SERVPRO do to Mitigate Damage that I Cannot Do on My Own?

Our technicians have access to equipment such as truck-mounted and portable extractors when dealing with water damage in your Lockport / Lemont / Homer Glen home. If you have a substantial leak in your house, a shop-vac just does not cut it when you need larger holding tanks and powerful vacuuming capabilities. Our professionals can also finish the restoration process far quicker than most homeowners trying DIY for the first time. 

If I am not Sure How Much Moisture is in My Home, What Equipment do Technicians use?

• Moisture sensors detect moisture in flooring, reaching under carpet and pads to the sub-flooring. 
• Thermal imaging cameras use heat changes within the walls to detect the presence of moisture. 
• Thermo-Hygrometers measure moisture in the air and is vital in determining the RH (relative humidity goal) for the structure to create appropriate drying goals.

Could I Just Use Box Fans to Dry Out the Moisture?

While technically you may be able to use fans in your home, our high-velocity air movers dry much faster because they are stronger and can direct airflow directly where needed at the floor level. They are also designed in a way that allows the fans to be connected and placed throughout your home. 

For prompt restoration service, contact SERVPRO of Lockport / Lemont / Homer Glen at (708) 301-4200. We're Faster To Any Size Disaster.

From Carpets to Catastrophes, SERVPRO is Here for All Your Commercial Cleaning Needs

6/22/2023 (Permalink)

SERVPRO is here to restore your property from fire, storm and water damage, but did you know that SERVPRO also offers many other clean up and restoration services?

• Mold Mitigation and Remediation - SERVPRO professionals are here to control and remediate mold contaminating your property and threatening your safety. 
• HVAC Cleaning - We can inspect your HVAC system and restore it to peak energy efficiency to improve indoor air quality.
• Crime Scene, Biohazard and Vandalism Cleanup - SERVPRO technicians are trained to safely and efficiently clean biohazardous substances and waste for proper disposal. 
• Contents Claim Inventory Service - We provide itemized, area-by-area inventory for storage during job completion or in cases of hoarding.

If you need a job done right and done quickly, call SERVPRO of Lockport, Lemont, and Homer Glen for all your commercial cleaning needs.

Certified: SERVPRO Cleaned

3/30/2023 (Permalink)

The COVID-19 pandemic, many working professionals didn't feel safe going back to the office. Here at SERVPRO of Lockport, Lemont, and Homer Glen we were busy performing disinfection jobs that ensured clients' health and the people in the environment. We decided to label our performance expectations by providing our clients with Certified: SERVPRO Cleaned.

Certified: SERVPRO Cleaned is our newly implemented defensive pathogenthat uses our unique 3 C'S:

Consult

• When upholding the standard, we realize that clients are different, and we have to tailor our program to meet our customers' needs.
• By talking with our clients, we can figure out unique information that can assist our team in providing the highest level of service for our clients.

Clean

• After talking with our client, we will agree upon a plan of action. Our expert deep clean is initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions. 
• This ensures that we hold our client's job to the highest standards that the CDC recommends for cleaning and decontamination.

Certify:

• Once we are completed, we will post the "Certified: SERVPRO Cleaned shield that will be found in the front window. 
• This represents our drive to perform in a committed way to the comfort and security of our clients. 

Why Call SERVPRO When It Comes To A Fire?

2/28/2023 (Permalink)

A fire can be devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO of Lockport, Lemont, and Homer Glen has specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet.

Board-ups - In some cases firefighters may break windows and cut holes in the roof in order to vent the fire. It is extremely important to secure openings to your home or structure using sturdy, durable materials designed to protect it from both weather intrusion and intrusion by outsiders.

Types of Fire/Smoke/Soot

Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.

Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues.

Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot – Furnace Puff Backs. Other Types – Tear gas, fingerprint powder and fire extinguisher residue.

What to do after a fire:

• Keep hands clean so as not to further soil upholstery, walls and woodwork.
• Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
• If electricity is off, empty freezer and refrigerator and prop doors open.
• Clean and protect chrome with light coating of petroleum jelly or oil.
• Wash houseplants on both sides of leaves.

What NOT to do after a fire:

• Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting SERVPRO.
• Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
• Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
• Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
• Don't send garments to an ordinary dry cleaner. Improper cleaning may damage garment further.

SERVPRO of Lockport, Lemont, and Homer Glen has what it takes to restore your home back to pre loss condition.

We are here to help

1/27/2023 (Permalink)

SERVPRO of Lockport, Lemont, Homer Glen, IL is here to help during this time of need.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Don't Forget That We clean Carpets

11/8/2022 (Permalink)

SERVPRO of Lockport, Lemont, and Homer Glen is a trusted name in carpet cleaning services. You may not know that, because we are known for being the number 1 choice in cleanup in restoration. 
Your home or business carpets get the most use and abuse. You can keep your carpet looking good for years with carpet cleaning services from our SERVPRO franchise.
A professional carpet cleaning can remove deep down dirt and grime to keep your carpet looking it’s best and extend the lifespan. Our technicians use their knowledge and experience to clean the dust, dirt, pet hair and daily traffic from your carpet or upholstery. We use a variety of cleaning methods that is tailored to each situation. Our goal is to clean and restore your carpet to its original appearance. 

Why Call SERVPRO When It Comes To A Fire?

9/27/2022 (Permalink)

Why SERVPRO? 

A fire can be devastating to your home or business. After the fire trucks leave, your property will likely suffer from not only fire and smoke damage, but also widespread water damage and flooding from firefighting efforts. SERVPRO of Aurora has specialized fire and water damage restoration training and experience to quickly clean up and restore your home to pre-fire condition. They also can remove the pervasive smoke odor and deep-clean soot from upholstery and carpet.

Board-ups - In some cases firefighters may break windows and cut holes in the roof in order to vent the fire. It is extremely important to secure openings to your home or structure using sturdy, durable materials designed to protect it from both weather intrusion and intrusion by outsiders.

Types of Fire/Smoke/Soot

Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.

Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues.

Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Fuel Oil Soot – Furnace Puff Backs. Other Types – Tear gas, fingerprint powder and fire extinguisher residue.

What to do after a fire:

• Keep hands clean so as not to further soil upholstery, walls and woodwork.
• Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
• If electricity is off, empty freezer and refrigerator and prop doors open.
• Clean and protect chrome with light coating of petroleum jelly or oil.
• Wash houseplants on both sides of leaves.

What NOT to do after a fire:

• Don't attempt to wash any walls or painted surfaces or shampoo carpet or upholstery without contacting SERVPRO of Aurora.
• Don't attempt to clean any electrical appliances that may have been close to fire, heat or water without consulting an authorized repair service.
• Don't use any canned or packaged food or beverages that may have been stored near the fire, heat or water.
• Don't turn on ceiling fixtures if ceiling is wet. The wiring may be damaged.
• Don't send garments to an ordinary dry cleaner. Improper cleaning may damage garment further.

SERVPRO of Aurora, IL has what it takes to restore your home back to preloss condition.

What To Expect When You Call SERVPRO of Lockport/Lemont/Homer Glen

7/18/2022 (Permalink)

1. A Quick Response
When a building has been damaged, the response time is an important factor in how time-consuming and how costly restoration will be. SERVPRO is always open, so you can expect to hear back within an hour after you have contacted them about the emergency. Once you have provided them with the necessary information, they will begin preparing to address the needs of your client.

2. Arrival to the Damaged Site
With over 1,700 locations, SERVPRO can arrive quickly to any emergency. They can be on site to begin the restoration process within four hours. This fast response can make a huge difference if your client’s home has suffered a great deal of damage. Beginning the process more quickly will result in less damage overall which can end up costing the insurance agency less money.

3. Inspection and a Verbal Briefing
Once the damage restoration specialists have arrived, they can inspect the home to determine the extent of the damage and decide on the best course of action moving forward. This should all happen within eight hours of your initial call. They will provide a verbal briefing so that you and your client are aware of what will happen next. Their quick 24 hour response will allow them to begin mitigation as soon as possible to prevent any further damage before they begin work on necessary repairs.
Because it can spread and worsen quickly, the 24 hour period after damage has occurred is crucial. SERVPRO’s fast response will save the agency money and allow your client to have their home back sooner.

IICRC Certifications

7/3/2022 (Permalink)

IICRC Certification

The Institute of Inspection Cleaning and Restoration Certification is a nonprofit organization that has been setting the bar for restoration industry standards for years. The IICRC is a globally recognized certification and one that proves that your restoration contractor is capable of doing the job. 1. Proven Knowledge In order to obtain a restoration and mitigation certificate, technicians must prove knowledge of standard practices and procedures. They cannot receive certification without first attending and completing approved coursework through an approved school and instructor. 2. Required Training The IICRC also requires training in the latest restoration technologies and techniques through a certified firm. The field of mitigation and restoration is a highly specialized field, and you should make sure that everyone involved in your project is a trained and specialized technician working under a certified firm. Ensuring that everyone is qualified means that you can rest assured that your residence is in good hands under the supervision of a team that has met some of the highest standards in the industry. 3. Continuous Renewals Becoming a certified disaster restoration specialist in the Lockport / Lemont / Homer Glen area is not a one and done kind of process. Both firms and agents must maintain their certifications through continuing education and practice. Every certificate has an expiration, and just because someone was once certified and capable does not mean that they still are. Standards of care change frequently as advances in technology and techniques evolve, and it is essential that you hire a firm that is capable of performing at the standards of today, not yesterday. The IICRC takes great pride in their certified technicians and firms, and you should too. These individuals and companies have proven their knowledge and ability, and because of that, they have earned the respect of an industry standard setter. Therefore, the next time you are faced with a disaster and the impending work of a restoration, seek out only those professionals and companies that proudly proclaim their certification.

The Area We Serve

6/29/2022 (Permalink)

With the name “SERVPRO of Lockport / Lemont / Homer Glen,” you might think we only serve Lockport, Lemont and Homer Glen…BUT that is NOT the case.

Our team is able to go far and wide to help you recover from water, fire, mold and biohazard damage.

Let us paint a picture of our service area:

We cover area also includes (and is NOT limited to) Romeoville, Palos Park and areas of Orland Park.

If you’re in a different location and need help, but you’re unsure if we can serve you, give our office a call at (708) 301-4200 to find out. If we can’t help you, we will gladly refer you to a different, local SERVPRO franchise that can!

SERVPRO franchises are all locally owned and staffed, but have the backing of that strong, national, corporate brand. When disaster strikes, SERVPRO is ready to make it “Like it never even happened.”

SERVPRO of Lockport/Lemont/Homer Glen Is A Certified Esporta Operator

6/4/2022 (Permalink)

SERVPRO of Lockport/Lemont/Homer Glen is an Esporta certified operator.  

We are capable of restoring over 90% of the soft contents in a house, and over 85% of the soft contents what were previously considered non-restorable when using the traditional cleaning methods.  

Types of damage and contamination we can restore:

• Category 1,2,and 3 water damage
• Heavy smoke and soot
• Mold
• Bio waste contaminated goods.

Third party independent laboratory testing has verified that the Esporta Wash System restores contaminated items to food grade clean by removing 99% of both organic and inorganic contaminants.

By utilizing the Esporta Wash System we provide you with a simpler and faster claim settlement process, as well as restoring your soft goods with sentimental value.

SERVPRO of Lockport/Lemont/Homer Glen prides itself on having advanced technology to ease the claims process for both the insured and the insurance company. 

What To Do After A Fire

5/17/2022 (Permalink)

What You Can Do Until Help Arrives

Should a fire occur in your home or business, here are some helpful tips you can use to help limit the damage until SERVPRO of Lockport/Lemont/Homer Glen arrives:

Do's

• Limit movement of people in the structure to prevent soot particles from being embedded into upholstery and carpets.
• Place dry, colorfast towels on carpeted traffic areas to prevent more soiling.
• Wipe soot from chrome trim, then protect with a light coating of lubricant.

Don'ts

• Do not attempt to wash any walls or painted surfaces without first contacting SERVPRO of Lockport/Lemont/Homer Glen
• Do not attempt to shampoo carpet or upholstered furniture without first consulting with a SERVPRO of Lockport/Lemont/Homer Glen professional.
• Do not attempt to clean any electrical equipment or appliances that may have been close to fire or water without consulting a repair service.

We are Cleaning Experts

4/30/2022 (Permalink)

SERVPRO of Aurora, IL is here to help during this time of need.

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

Put your home in our hands

4/8/2022 (Permalink)

1.  Do you need help with your home after it has been severely damaged? SERVPRO's Reconstruction Services are available to help repair your house. We offer a variety of services, including roofing, siding, and carpentry work. If you're in the Aurora, IL area and looking for someone to restore your property back to its original condition, give us a call today! SERVPRO's Reconstruction Services can fix your roof, the exterior of your house, and all the other things that need it. If you're in the Nashville area and want to get your property back to its original condition, we'll be happy to help! SERVPROs Reconstruction Services start with an estimate that we agree on with the homeowner. That way, you know how much it's going to cost and when we'll be done. Once we get started, we make sure to go through everything with you so you know what is happening and why--we want you to feel like you're in control of the repairs! After all the work is complete, our team will remove any and all debris and clean your property--so your house will be back in good condition and ready for use again! SERVPRO has many satisfied customers in the Nashville area. Every company is only as good as its team, and we're proud of ours! We've been providing services like roofing, siding, and carpentry work for years while maintaining excellent customer service. We also put a lot of thought into hiring--in fact, we make sure we hire people who care about what they do and believe in our mission: Bringing Homes Back Together Again. 
2.   That's not all--we want to make sure you know all about the project before you say yes. So that's why when you call or come to our office, we'll ask a lot of questions about your house, the damage it sustained, and any special considerations. For more information about SERVPROs Reconstruction Services, please contact SERVPRO of Aurora at 630-862-3930.

SERVPRO of Lockport / Lemont / Homer Glen is 24/7

2/11/2022 (Permalink)

Have you ever come home from work to water overflowing from a kitchen sink leak or woken up to a crash of a tree into your garage during a late-night storm? No matter the disaster, damage, or hour, SERVPRO of Lockport / Lemont / Homer Glen's trained disaster restoration professionals are equipped and ready to come to the rescue. 

Disasters never crop up on a nicely scheduled timeline. In fact, they often happen when they’re least expected and at odd hours. A tornado or a flash flood doesn’t wait for a convenient time to inflict damage on your property...it just shows up, sometimes unannounced. However, you don’t have to deal with disasters and the damage they leave in their wake alone. SERVPRO of Lockport / Lemont / Homer Glen has a team just a call away to fight an emergency restoration battle just for you. Whether you’re dealing with flooding, water damage, fire, mold, or smoke, SERVPRO of Lockport / Lemont / Homer Glen is available to you 24/7 with the technicians and state-of-the-art technology able to return your property back to its original state.

While disaster restoration jobs may take time, our emergency response doesn’t make you wait. We will be with you at a moment’s notice 24 hours a day, 7 days a week, and that includes holidays! You can expect an immediate response time from us, day or night, and we pride ourselves on our ability to assist you in your times of need. 

Immediate response to disaster scenarios enables us to minimize the damage that occurs and keep your restoration and repair costs low as a result. In particular, water can be very invasive, and precious minutes can accumulate higher costs and more extensive damage if it’s not addressed from the get-go. 

We are staffed and equipped to respond to emergencies on both small and large scales and at both residential and commercial properties. Don’t hesitate to call us if you even think you have an inkling of an emergency on your hands, and our disaster restoration team will be on their way to you before you know it. As they say, it’s always better to be safe than sorry. Contact SERVPRO of Lockport / Lemont / Homer Glen at (708) 301-4200 at any time. We’ll be on our way in moments.

What Makes Our Team Stand Out

1/21/2022 (Permalink)

SERVPRO  of Lockport/Lemont/Homer Glen has a ONE TEAM focus in its organization. As ONE TEAM we make customer service a responsibility of all divisions from office to production to marketing to repairs to our large loss division.

“Create Happy Customers.” How do we do this? Communication.  We want our customers to know we will listen to their needs, answer their questions, and do our very best to explain our approach in handling their fire, water, mold, and specialty cleanup needs.

No one wants to wake up to an inch of water in their basement from a leaking hot water tank, but if you HAD to, wouldn’t you want a company who you know you can count on to be there? Being READY 24 hours a day, 7 days a week, and 365 days a year gives our customers peace of mind. We’re not just READY, as ONE TEAM we care about our customer’s experience with our company.  Please visit our testimonial section of our website, or read our reviews on Facebook and Google to hear from real people who have used our company!

Generator Safety

1/18/2022 (Permalink)

Always place your generator Outside of the home for safety.

When the lights start to flicker one's first instinct is to grab the flashlights to be ready if the power goes out.

There is a large number of homeowners and businesses that own generators that can keep the vital systems in a building running.

The generators exhaust fumes very similar to your automobile. Making sure these fumes don't come back into your home is extremely important!

Generators should be placed Outside in order to exhaust the fumes out into the open.  Even putting the generator in the garage is not a safe practice, the generator should be outside of the home and venting away from any fresh air inlet.

When the power goes off and your property sustains property damage, call SERVPRO to do your repairs and mitigate the damage.

Why SERVPRO? 

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Lockport / Lemont / Homer Glen, IL, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Laundry Safety

12/30/2021 (Permalink)

Not clearing your laundry filter after each use can be dangerous. It is reported that there are over 17,000 fires related to home dryers each year.
Here are a few simple tips to follow to help prevent a clothes dryer fire:
-Clean the filter screen after each load to prevent lint buildup.
-An adult should be at home whenever the dryer is in use and the home should have working smoke alarms.
-Clean the vents outside twice a year to clean out any accumulated dust and lint.
-Commercial dryers should be cleaned out regularly because of their frequent use and shared venting system.
-Don't dry mop heads in the dryer. The dryer's heat can ignite the chemical residue on mop heads.
-Keep the surrounding area clean. The dryer's heat may ignite anything left too close to the dryer.
-The safety of your family is important to us and we hope that you don't encounter such a fire. Be sure you follow these steps to avoid a fire in your home.

Carpet Cleaning

11/24/2021 (Permalink)

Since 1907 SERVPRO has been handling stains and soils of all types, from residential homes to commercial facilities. Using IICRC standards for carpet cleaning care as a guide, SERVPRO of Aurora Professionals will guide you in the best decisions to care for your carpet. This includes:

• Showing you what cleaning options would be best for your level of soiling
• Giving you an estimate of time and cost for the carpet cleaning
• Explaining the benefits of soil protection and the advantages of a clean carpet for good indoor air quality

Here are some examples of our carpet care options:

Bonnet Cleaning-cleaning/maintenance for light soiling

Hot Water Extraction-cleaning for light to moderate soiling

Deluxe Precondition and Rinse-cleaning for moderate to heavy soiling; pre-treat and rinse

Showcase Premier Cleaning-cleaning for moderate to heavy soiling

Why SERVPRO? Best at Mold Remediation

9/9/2021 (Permalink)

SERVPRO of Aurora offers mold remediation and restoration; we have the training, equipment and expertise to better assist you.

It is preferred that an Industrial Hygienist set a process protocol for how to specially mitigate the mold.

What is that?

This is a process where air sampling and affected areas are tested to provide a detailed remediation and restoration protocol for SERVPRO of Aurora to follow. There is also a post-test that will take place once we are finished to confirm clearance.

Every time our team handles a mold job, we are required to wear the appropriate PPE (Personal Protective Equipment) which includes items such as coveralls, gloves and respirators.

SERVPRO will make sure to keep anything deemed salvageable; we go above and beyond to ensure restoration before removal.  Unfortunately, in most situations there is some tear out involved to remove affected areas such as drywall, flooring, and/or furniture.

During the mold remediation process a HEPA vacuum is used, HEPA filters are designed to capture particles as small as mold spores and to insure that they do not get reintroduced into the air. Our mold experts use “negative air” containment, which is created by positioning negative air machines to introduce clean air into the affected area and push contaminated air outside the home.

You want to consider getting your HVAC ducts cleaned as well. The mold spores can collect there and be dispersed throughout the home.

Every mold infestation is different, from the amount and type of mold to the various types of materials affected. Each scenario requires a unique solution, but the general process stays the same.

Why Should I Use a Professional Restoration Company?

7/29/2021 (Permalink)

SERVPRO Assists Federal Way Residents When Disaster Hits 

Time is of the essence when it comes to home restoration in Lockport / Lemont / Homer Glen, mainly when there is moisture in unwanted places. Our professional restoration specialists come to scope the damage quickly and create a plan to begin work as soon as possible. SERVPRO has industry knowledge and expertise, allowing for thorough restoration with the use of professional equipment and products.

What Can SERVPRO do to Mitigate Damage that I Cannot Do on My Own?

Our technicians have access to equipment such as truck-mounted and portable extractors when dealing with water damage in your Lockport / Lemont / Homer Glen home. If you have a substantial leak in your house, a shop-vac just does not cut it when you need larger holding tanks and powerful vacuuming capabilities. Our professionals can also finish the restoration process far quicker than most homeowners trying DIY for the first time. 

If I am not Sure How Much Moisture is in My Home, What Equipment do Technicians use?

• Moisture sensors detect moisture in flooring, reaching under carpet and pads to the sub-flooring. 
• Thermal imaging cameras use heat changes within the walls to detect the presence of moisture. 
• Thermo-Hygrometers measure moisture in the air and is vital in determining the RH (relative humidity goal) for the structure to create appropriate drying goals.

Could I Just Use Box Fans to Dry Out the Moisture?

While technically you may be able to use fans in your home, our high-velocity air movers dry much faster because they are stronger and can direct airflow directly where needed at the floor level. They are also designed in a way that allows the fans to be connected and placed throughout your home. 

For prompt restoration service, contact SERVPRO of Lockport / Lemont / Homer Glen at (708) 301-4200. We're Faster To Any Size Disaster.

How SERVPRO Removes Water From Carpet in Lockport / Lemont/ Homer Glen

7/29/2021 (Permalink)

Water Removal Options for Saturated Carpet in Federal Way Homes 

Many of our specialty tools connect to our extraction devices like submersible pumps or self-priming trash pumps to provide Lockport / Lemont / Homer Glen homes with an efficient water removal solution. These attachments are often designed to regulate the moisture and saturation removal of flooring options like carpeted areas of your house. Our fast response during these emergencies can protect damaged portions of flooring when possible. 

There are dozens of potential options for effective water removal for Lockport / Lemont / Homer Glen homes, depending on the specific circumstances. For carpeted areas, we have two types of units to remove moisture from the carpet and the padding beneath it, stationary and self-propelled machines. Our SERVPRO production manager can determine the need for these tools during the initial scoping process of the job and determining which available extractors could complete the needed tasks most efficiently. 

Self-Propelled Extraction Tools 

These are motor-powered and can move around the carpeted area at a consistent speed. In most cases, these are weighted extractors that squeeze carpet and padding beneath it tightly together to force moisture to the surface. A vacuum system on the unit can pull the displaced water from the surface and into the designated discharge location. Many of these same units are ride-on machines, allowing additional weight from the technician to improve the effectiveness of extraction even more. 

Stationary Tools 

This equipment is not motorized, meaning that though it works similarly to the weighted extractors in the self-propelled options, these exclusively use the weight of our SERVPRO technician. These stand-on stationary units can vary in size, but the use of them remains the same. Our professionals stand on the device, and the onboard vacuum removes the surface moisture. This powerful extractor can then get moved over to a new section, and the process starts again until all of the excess water has gotten removed. 

Extractors play an essential role in the recovery of water-damaged residences. Our SERVPRO of Lockport / Lemont / Homer Glen professionals have a large inventory of recovery tools and extensive experience to help however you need. Give us a call anytime at (708) 301-4200. 

SERVPRO is Here For You

6/20/2021 (Permalink)

We know your situation is unique. That’s why we give every type of damage and every building the individual attention of certified experts who have the real-world experience to come up with the best solution.

And we won’t leave you in the dark — communication is essential to a successful restoration, so we’ll guide you through the process every step of the way.

OUR PROVEN PRACTICES ARE BUILD ON:

1. Assessing the cause and extent of the damage.

 2. Walking through the property with you to explain our restoration solution. 3. Using the latest technology to extract contamination (standing water, soot, mold, etc.) 4. Drying the structure and contents. 5. Repairing structural damage. Our goal is to restore your property to its original condition as quickly and efficiently as possible. And we’ll keep working until you’re satisfied with the results. 

All of our experts are certified by the IICRC and have extensive experience in a range of services. From removing debris and contamination, to cleaning and restoring the structure and contents, we’re equipped to remove the damage caused by fire, water or mold.

When SERVPRO of Aurora professionals are dedicated to your property, you can be sure you’re getting the best the industry has to offer, built on decades of expertise. No type of damage is too big or too small for us to handle — we’re standing by to help 24/7.

What Makes SERVPRO Stand Out

5/13/2021 (Permalink)

As a restoration company, our aim is to be the trusted resource among clients. We ensure that we follow industry standard protocols. Our staff members go through IICRC (Institute of Inspection, Cleaning and Restoration) training to be best prepared for all the services we offer. They are also certified with OSHA, Lead, and Asbestos awareness. We maintain a large inventory of equipment for residential and commercial work. The extensive list was added to this past week with more equipment being sent to our team. Air movers, dehumidification equipment, air scrubbers, specialty drying equipment including desiccants and generators all help complete the work in a timely manner. Lastly, our team members utilize technology and client documentation to make sure that everything is recorded properly. Our proprietary software that documents and records all the essential information is needed to make sure that these pieces are easily accessible. 

The Cleaning Experts at SERVPRO of Lockport/Lemont/Homer Glen

4/23/2021 (Permalink)

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

• Kitchen/Food Areas
• Bathrooms
• Schools/Classrooms
• Offices
• Retail Spaces
• Water Fountains
• Shelving/Racks
• Sales Counters
• Carpets and Rugs
• Stair Handrails
• Elevator Cars
• Playground Equipment
• Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today—SERVPRO of Lockport/Lemont/Homer Glen, 708-301-4200

Post Construction Cleaning

4/15/2021 (Permalink)

Structural integrity, materials, labor, safety, customer satisfaction and deadlines - the list goes on and on when building a commercial facility. The bottom line, however, is you are responsible for getting the doors open on time. SERVPRO professionals can help you meet your deadlines by providing thorough post-construction services in a timely manner.

These services include the following:

Post Construction Cleaning- Debris removal services to prepare the building for interior design.

Dehumidification and Drying- During the construction phase, a building can trap moisture. Excessive moisture could result in mold growth.

Final Cleaning - Cleaning services, including carpet and floor cleaning, deodorization, air duct cleaning, and ceiling,walls and fixture cleaning, to give the building that extra shine prior to the facility opening its doors.

The last thing you need is a fire damage, water intrusion or mold growth slowing down or stopping the completion of one of your projects. SERVPRO provides 24 hour emergency mitigation, cleanup and restoration services to help you get back on schedule quickly.

IICRC Certified Firm

3/18/2021 (Permalink)

SERVPRO of Lockport / Lemont / Homer Glen is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

AIR DUCT CLEANING

3/5/2021 (Permalink)

There are many reasons why your home could use air duct cleaning.

Dust levels in homes increase due to dirty air ducts, this is one of the many ways that particulates can enter your home. Other ways are through cooking, cleaning, smoking or just moving around. There has not been concrete evidence that household dust can pose different health risks but there are other things to be on the look out for that can be potentially dangerous.

How to tell if you need to have your air ducts cleaned out:

• There is substantial visible mold growth on ducts.
  
  
• Ducts are infected with vermin (rodents or insects).
  
  
• Ducts are clogged with excessive amounts of dust/debris.

You may just want to consider air duct cleaning simply because it is logical that the air ducts will get dirty over time and occasionally need to be cleaned.

Whether or not you decide to have your ducts cleaned, preventing dirt from entering the system is the most effective way to prevent any contamination from entering your home or business. 

We are disaster ready! We Are Available 24/7/365!

1/25/2021 (Permalink)

When your residence or commercial property is impacted by water, weather, flood, fire, or mold damage, it is crucial to respond quickly. SERVPRO of Aurora, IL is available to our customers 24 hours a day, 7 days a week. You will always speak to one of our team members who will be able to guide you through the process. SERVPRO of Aurora, IL also works closely with many of the insurance agencies personally with the goal to make it "Like it never even happened."
Here are a few of the customer first things you can expect from our team.
A quick response. Time is money. We understand that the faster our response, there is the potential of a less costly restoration.
Prompt arrival at the damaged site; Our professionally trained technicians will be able to continue to offer support and guidance to you every step of the way.
A thorough inspection and one on one communication. We take on each project as if it were our property. It is important to us that we communicate with you every step of the way, providing the next steps.
Call SERVPRO of Aurora, IL 630-862-3930. Let our team help you the next time you are faced with a property disaster.

SERVPRO Specialty Cleaning

12/8/2020 (Permalink)

Whether your business is large or small, SERVPRO of Lockport / Lemont / Homer Glen is here to help.

SERVPRO of Lockport / Lemont / Homer Glen is known for its expertise in restoration and recovery from disasters but we also provide non-emergency services, such as cleaning services.  When we clean commercial properties, the surfaces are not merely clean; they are “Certified: SERVPRO Cleaned.”

A New Standard of Clean

We are happy to provide maintenance cleaning services for commercial clients, which include restaurants, automobile dealerships, healthcare providers and others.  We also have extensive experience in cleaning biohazards, vandalism and graffiti, and crime or trauma scenes.

The recent pandemic has increased awareness of the necessity for both proactive and disaster-response cleaning.  

Call us at 708-301-4200 to schedule an appointment.  We will develop a cleaning plan designed for the needs of your business.  Cleanings can be scheduled as little or as much as needed.

We are always available for emergencies

SERVPRO of Lockport / Lemont / Homer Glen is available any time 24 hours a day to respond to an emergency.  Remember to call 708-301-4200.

Document Drying Important Documents

9/8/2020 (Permalink)

SERVPRO's Freeze Drying Chmaber

When you experience a flood at your home or place of business, you can't afford to lose important documents or paper goods to water damage. Using state of the art technology, SERVPRO is well equipped to properly dry and recover paper goods ranging from paper files to books to x-rays and photos.

Why use SERVPRO for document restoration?

The SERVPRO document restoration facility uses the latest vacuum free-drying method in addition to gamma irradiation technology for sterilizing. The facility is under 24-hour surveillance and is managed by HIPAA Master-certified technicians to ensure proper safety and privacy of your documents. The SERVPRO document restoration team has the capacity to handle large scale commercial losses and smaller residential jobs.

Are there other services than just document drying?

Yes, there are! In addition to drying your documents, SERVPRO also offers cleaning/disinfecting, re-jacketing, digitizing, and deodorization. No matter your document restoration needs, SERVPRO of Lockport / Lemont / Homer Glen is "Here to Help"!

There's no time to waste! Call SERVPRO of Lockport / Lemont Homer Glen today at (708) 301-4200

How To Save a Painting Infested With Mold

7/25/2020 (Permalink)

Humidity can ruin pictures and art

How To Save a Painting Infested With Mold

The discovery of mold on a favorite painting is always cause for concern. At first glance, the situation might look hopeless. After all, mold growth is able to penetrate into the painting. Before throwing out the painting, though, you should get a professional opinion. Mold cleaning has advanced to the point where fragile items such as paintings, documents, and photographs are able to be saved with precision cleaning techniques. A professional mold mitigation company has the following options for cleaning delicate materials suffering from mold damage:

• Dry cleaning
  
• Wet cleaning
  
• Foam cleaning
  
• Spray and wipe
  
• Abrasive cleaning
  
• Immersive cleaning
  
  

Highly-trained technicians in Lockport, IL, will use the method that best suits the situation. They will use the latest advances in cleaning technology.

Cleaning of Personal Belongings
While mold remediation is often focused on the property itself, unpleasant fungal growth also strikes personal belongings. Many of these items not only hold monetary value, but they also have sentimental value. Replacing a special painting or a favorite family keepsake is not always an option. Therefore, technicians will do everything in their power to restore items to excellent condition again. Before mold cleaning begins, certified technicians will pretest objects to see if they can be saved. Many items with mold damage are able to be restored.

Cleaning of Property
Professional mold cleaning employs the highest industry standards to remove troublesome mold growth from your home. The process begins with an inspection and assessment of the home. This is often followed by the treatment of a water problem such as a plumbing or roofing leak. Mold flourishes in a damp and warm environment, so it is imperative that excess moisture is taken care of. Mold containment and mold removal are the next steps, followed by cleaning and sanitizing of all affected surfaces. The final steps of the restoration process include the repair of all areas damaged by mold. The job is finished when your home and personal belongings are cleaned of mold.

Choosing a Restoration Team for Large and Small Disasters

7/21/2020 (Permalink)

After disaster strikes, you want to make sure that your Lockport, IL, commercial property is in good hands.

Business owners and insurance agents alike understand the importance of choosing a reliable restoration service after a disaster. It can be difficult to know which company best meets your needs, especially if you have suffered a catastrophic loss. SERVPRO of Lockport, Lemont, Homer Glen has the equipment and expertise to deal with losses large and small all across the United States.

Large Losses
Although most of SERVPRO's franchises are not large enough to handle wide-scale disasters by themselves, there are several Disaster Recovery Teams throughout the country with the means to assist during large-scale losses. These teams can deal with a variety of disasters, including the following:

Hurricanes
Wildfires
Blizzards
Flooding

The large loss teams have helped hotels, municipal governments, and other organizations restore their properties after a catastrophic loss. Although there may be several SERVPRO franchises, subcontractors, and others working on a large job, a commercial operations manager supervises and coordinates the teams to ensure the process runs smoothly and efficiently. These teams are available 24/7 and can respond quickly to major loss events.

Smaller Losses
Although SERVPRO's smaller branches may not have the equipment or manpower to deal with huge losses, they are prepared to handle most commercial restoration jobs. All SERVPRO franchises, regardless of size, have access to SERVPRO-branded commercial equipment and continuing education. Additionally, franchise owners are required to complete a training course certified by the Institute of Inspection, Cleaning, and Restoration Certification. You can be sure that your local SERVPRO technicians will arrive with the right equipment for the job as well as knowledge of the industry's current best practices. Your local branch can help with everything from storm damage to mold mitigation.

After disaster strikes, you want to make sure that your Lockport, IL, commercial property is in good hands. Whether you are dealing with a catastrophic loss or a smaller event, SERVPRO has the resources and experience to get your business back to normal quickly and safely.

Making the Claims Process Easy With Digital Tools

6/10/2020 (Permalink)

Making the Claims Process Easy With Digital Tools

Three Ways To Settle A Claim

An insurance agent understands the necessity of accurate and recent data when attempting to settle an insurance claim for a commercial client. Unfortunately, not every restoration service is set up to make an insurance adjuster's job easy. SERVPRO, however, is a one-stop-shop, and they have created the Claims Information Center to streamline the insurance claim process and make your job as an agent easier. There are at least three ways the information center helps you settle a claim quickly.

1. Real-Time Estimates 2. Accessibility and Updates 3. Analysis and Research

Real-Time Estimates
Many restoration companies in New Lenox, IL, respond quickly to any disaster, but not all of them will cover the mitigation and restoration process in total. SERVPRO is equipped to handle the entirety of any project, so you need not wait around for multiple estimates about a project. When the response teams enter the property, they will gather all pertinent information and deliver a complete estimate for the job to the information center.

Accessibility and Updates
The minute the estimate is ready and on the system, insurance adjusters and agents have access. You will also not need to wait or re-evaluate the site when changes happen. The system will alert you to any project updates or hold-ups, allowing you, as the agent, to withhold or release funds.

Analysis and Research
Coming up with a claim value is more than looking at an individual policy. Adjusters will review similar projects to understand actual costs. The Claims Information Center has a stockpile of past project files for insurance companies to review and compare. You can also break down costs by region to get a more reliable and specific estimate.
SERVPRO understands the need for accurate and complete information during the insurance claim process. The Claims Information Center provides all of that information and more for adjusters and clients alike. When you need a reliable partner, trust the disaster restoration company with the tools to get the job done.

Smart Ways To Prevent Mold in Your Apartment Units

5/10/2020 (Permalink)

Professional disinfector founds growth of black mold

Smart Ways To Prevent Mold in Your Apartment Units

If you own residential apartments in Homer Glen, IL, you definitely want to keep your property in good condition. The benefits to your business model include getting a higher rate for your units, keeping occupancy rates high, and preventing problems, complaints, and even lawsuits. Mold prevention should be a key consideration for providing appealing units for tenants. Fortunately, there are many things you can do to prevent mold from gaining a foothold in the first place and to quickly eradicate mold colonies if they do appear. Contacting a professional mold mitigation company can help in many ways.

Preventing Mold Growth
The key to mold prevention in a rental unit is keeping an eye on certain conditions such as high humidity and dampness. A small roof leak or even tiny leaks in plumbing fixtures can be enough to enable mold spores to spread. Here are a few simple precautions that make things tough on mold:

• Educate tenants on what to watch for
  
• Make sure tenants report any problems (such as leaks) quickly
  
• Inspect the property if it is empty or between renters
  
• Call in a qualified testing company if mold is suspected
  
  

Dark or green blotches often indicate that mold colonies are forming and expanding. A musty odor often accompanies the presence of mold. If you or your tenants see evidence of mold, professional technicians are often needed to remedy the situation.

Mitigating Water Damage
The cornerstone of mold prevention is reducing dampness in an apartment building. This is a win-win, since not only does high humidity encourage the presence of a fungus, it also can do structural damage to a property, as well as draw in other pests such as cockroaches and even rodents. Partnering with a company that specializes in reducing water damage and is trained in mold remediation techniques is a smart move. It upholds all of the values of a thriving apartment complex.

3 Reasons To Test for Mold in Your Home

3/25/2020 (Permalink)

Mold testing in a New Lenox, IL property

Reasons To Get A Professional Mold Assessment

No homeowner wants to see mold growth in the house. A mold kit from the local hardware store in New Lenox, IL, may seem like the logical step after you smell a musty odor in your home. There are many reasons to get a professional mold assessment, though.

1. Accuracy

A test done by an environmental hygienist or certified mold specialist is going to tell you a lot more than a home test kit. A mold test that you conduct yourself will show that there is mold in your home simply because spores are present in the air. A professional assessment, however, can tell you if you have black mold or some other species, the concentration of the mold and where it is located. This information is vital to mold remediation experts as they work to mitigate the mold damage in your home.

2. Air Quality

A professional mold assessment can also help you monitor the air quality in your home. It not only tells you what kind of mold is present but also the spore count. You can use this data to decide whether you need to hire mitigation services to purify the air in your home.

3. Remediation Test

An initial test for mold or mildew lets you know whether or not you need remediation. After the mold cleanup process is finished, however, how do you know it worked? Mold experts will often test a second time to make sure that the mold growth is gone. A post-test for mold growth can confirm whether the mold problem has been thoroughly dealt with or your home needs further mitigation.
If you suspect you have mold in your home, you need a mold assessment. Rather than depending on a home test that you conduct yourself with a kit, it makes more sense to hire a certified professional to perform the test.

The Benefits of the SERVPRO Claims Inventory System

1/23/2020 (Permalink)

Many professionals benefit from access to the claims inventory system

The Benefits of the SERVPRO Claims Inventory System

When a serious emergency sends insurance agents scrambling to complete the claims process for many affected home and business owners, any efficient resource can be helpful. The SERVPRO claims inventory system simplifies the process of filing each insurance claim in the following ways:

• Claims are categorized with a variety of keywords, so it's easier to pull up records based on the most pertinent parameters, including the type of damage, location of the emergency, and loss amount.
• Each file is individually reviewed for accurate results.
• National and regional comparisons are available.
• Response times of professionals are monitored and recorded.

How does this help? As emergency mitigation and cleanup professionals gather information and record it, an insurance agent can conveniently gather information about the damages that occurred most commonly and how much it cost to complete restoration work.

Complete Claims Quickly

Many professionals benefit from access to the claims inventory system. An agent can use the system to simplify the completion of an insurance claim by reviewing nation, regional, and local facts or use the claims inventory records to research the causes of damage. Agents may use the records to compare remediation results across the country to ensure that the insurance provider is getting the best results.

Save Time and Resources

Agents aren't the only professionals to benefit from the comprehensive information in the inventory system. Adjusters and managers of the insurance company may also refer to the information when communicating with clients and other service providers. Ultimately, the claims process can be completed within a shorter time frame, satisfying clients and saving the insurance company money and resources.

Improve Customer Satisfaction

Home and business owners may be frustrated as they wait for each relevant insurance claim to be finished. When professionals take advantage of the SERVPRO claims inventory system, it may be possible to provide faster, improved services to the residential and commercial customers in Lemont, IL.

Duct Cleaning

7/15/2019 (Permalink)

Roto Brush

Clean air ducts are the foundation for good indoor air quality. As homeowners and business owners, you want to be able to breathe clean indoor air for your families, your guests, employees and customers. Over several years, air ducts can become contaminated with mold, fungi and bacteria, as well as dust. Running your HVAC system is only filtering whatever is in your dirty ducts throughout your home or facility. Proper cleaning with professional air duct cleaning machines and systems is the BEST way to improve indoor air quality.

At SERVPRO of Lockport / Lemont / Homer Glen, our mission is to be the premier property damage restoration contractor in the area. To do so, we are continuously training our staff and updating our procedures to stay current (and the BEST!) within our industry. 

We are VERY excited to introduce this new air duct cleaning technology to our inventory;

The Brushbeast by Rotobrush. 

It's four powerful vacuum motors, paired with it's 450 RPM 120/220V brush motor, will make short work of even the most difficult air duct cleaning job, while still remaining safe to use with any type of air duct system, including flex ducts.

This new equipment will help make our duct cleaning procedures more fast and efficient.. And your dirty ducts, "Like it never even happened."

SERVPRO Working with Clients & Adjusters

6/11/2019 (Permalink)

Making, Processing and Settling an Insurance Claim

Several features set SERVPRO apart from other mitigation and restoration companies. These distinctions should be clear to an insurance adjuster as well as homeowners. Here are four ways this company facilitates the process of making, processing and settling an insurance claim.

1. Fast Response A fast response on the part of a mitigation and restoration company benefits clients and insurers. The sooner that damage can be professionally assessed, the sooner mitigation can start. A call response time of one hour, a four hour window for an on-site visit and an eight hour window for a verbal briefing can limit extensive primary and secondary damage.

2. Accurate Estimates A company can make more accurate estimates by hiring certified professionals, relying on a national network of locations for training and maintaining data on locations. An insurance adjuster can use the Claims Information Center to obtain information about individual estimates and compare different companies, causes of loss and job files costs. All of this data adds up to more accurate estimates that account for mitigation and restoration.

3. All-In-One Service Rather than working with separate mitigation and restoration companies, clients and insurers may prefer a one-stop shop. A company that handles the damage remediation process from start to finish can provide a more accurate estimate from the start. There will also be less need to worry about adjusting schedules or necessary tasks getting lost in the shuffle.

4. Electronic Claims Service In addition to the aggregated data available through an electronic claims service, this portal can also make it easy for a restoration service and insurer to share information. This resource can speed up insurance claim processing and allow for faster settlements. All of these are ways in which SERVPRO, a national mitigation and restoration company with local and regional franchises, can support insurers and clients. Whether you are an insurance adjuster or homeowner in the Will County area, you should consider hiring this Preferred Vendor for the best results.

SERVPRO of Lockport / Lemont / Homer Glen - Reconstruction Services

2/23/2019 (Permalink)

Rebuilding after a disaster.

After a disaster—whether it be a fire, water, or storm—damages your home you will need to rebuild and restore. For decades SERVPRO has been known for their ability to respond to a disaster and fix your home to make it "Like it never even happened.”

The first thing you must do after a disaster is take temporary protective measures such as placing roof tarps to prevent additional damage, and boarding up to secure the building and remove water and debris. Mold, smoke, fire, and water damage all have their own protocol for restoration and our experts know how to tackle each problem.

Once your home or building is secured and the hazards are removed you can start the rebuilding process; from the structure itself to preserving and restoring the treasured items inside your home—including heirlooms, art, and family photos. The professionals at SERVPRO of Lockport / Lemont / Homer Glen can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low.

SERVPRO of Lockport / Lemont / Homer Glen can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

• Board Up
• Carpet Repair and Installation
• Document Drying
• Dry Cleaning
• Drywall Installation
• Drywall Removal
• Electrical
• Electronics Restoration
• Fine Art Restoration
• Furniture Restoration
• General Contracting
• Hardwood Floor Repair
• HVAC Services
• Move Out
• Painting
• Plumbing
• Roofing Services

Broken Pipes, Happy Customers!

2/21/2019 (Permalink)

From 50 degrees to -50 degrees, from snow, to ice, to rain, this winter has been a roller coaster of weather for the Joliet area. SERVPRO of Lockport/Lemont/Homer Glen did their very best in helping as many people as possible with their broken pipes due to the frigid temperatures we were experiencing. Below are actual quotes from customers that we helped put their lives back to normal.

"Very polite and professional." - Jorge C.

"Excellent service, professional." - Anne C.

"Keep on with the professionalism. Thanks for making this easy for us. Good job!" - Agata R.

"The process went much smoother than we anticipated. SERVPRO was very understanding and considerate of our situation. My husband uses a walker and they always made sure the fans were placed so that they were not in my husband's way." - Kathleen U.

"They worked hard and did a great job!" - Marian S.

Comments like these are what keep us committed to do the best job possible for all of our customers. We will be there for you. SERVPRO of Lockport/Lemont/Homer Glen 708-301-4200.

Be Ready in 2019

1/8/2019 (Permalink)

Each new year brings new beginnings , new opportunities and unfortunately new disasters. The time to prepare for a disaster is now. Make a resolution that helps protect you or your business and allows us to make any disaster “Like it never even happened.  Unexpected disasters like tornadoes, river floods, flash floods and even water main breaks can disrupt your life without warning.  There are many ways to get involved especially before a disaster happens. Get involved as a community and participate in programs and activities to make your families, your homes and your businesses safer.  The formula for making a safer homeland consists of volunteers, a trained and informed public, and a SERVPRO that is there for you 24 hours a day, 7 days a week and that is SERVPRO of Lockport/Lemont/Homer Glen at 708-301-4200.

How To Choose the Right Restoration Company

12/14/2018 (Permalink)

Disasters are devastating. Whether caused by fire or water, whether big or small, they can turn your world upside down in a matter of minutes.  Even the strongest of us can feel helpless, not knowing where to turn to get the best help possible; but fortunately for you, SERVPRO of Lockport Lemont/Homer Glen is nearby and is ready to help 24/7.

But why SERVPRO? After all, there are other companies who make the same claims.  Consider this: if you have to undergo surgery due to a dangerous and life-threatening condition, wouldn’t you insist on having a surgeon the best surgeon possible with extensive training, years of experience, and a sterling reputation to get you back to good health? Well, your property is probably the biggest investment you’ll make in your lifetime, so it’s also very important to have a company with the knowledge, experience and reputation you can trust to return your property to its preloss condition or better. We offer a full line of construction and rebuild services so we are able to handle your disaster from beginning to end and make it "Like it never even happened."

Three of the Best Reasons to Use SERVPRO of Lockport/Lemont/Homer Glen, Illinois:

1. Training – We never stop learning and honing our skills. We’re trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) high standards in fire and water cleanup and restoration, biohazard and mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Additionally, our industry professionals regularly attend SERVPRO continuing education classes.
2. Equipment – We use the professional equipment needed to completely clean and remove the effects of water, mold, soot, smoke, odor and more. During the past few years, there’s been a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Lockport/Lemont Homer Glen to restore your property quickly, reliably, and more effectively.
3. Experience – SERVPRO is very reputable. They started over 50 years ago and currently have over 1,700 franchises nationwide. Your very own SERVPRO of Lockport/Lemont/Homer Glen is proud to have been in business for itself for 13 years! The extensive knowledge we’ve gained during that time makes us the go-to-disaster restoration company to call. Our experience will enhance your experience with us!

We sincerely hope that you’ll never be in a situation where you need to call a restoration company, however if you are; give us a call and we’ll make it as easy as possible for you. Call 708-301-4200.